DEFINITION – NOC ENGINEER

by

Mustafa Ali

|

January 29, 2018

NOC Engineer Means…

Being a Network Operation Center Engineer, or a NOC engineer means they are an expert in the management and monitoring of a network from any centralized location. A technical NOC team is comprised of skilled IT & NOC engineers. They watch the IT environment, and ensure that the uptime and connectivity of the IT systems are seamless 24/7.

Responsibilities of the NOC Engineer

NOC Engineers resolve any issues related to the servers, networks and telecommunications by consistently troubleshooting and monitoring. The skills required for a NOC, or Network Operations Center include network support, network administration and management, switching and routing, along with Linux. Their responsibilities are extensive, requiring highly skilled individuals.

Core Responsibilities of the NOC Engineer

The NOC Engineer is responsible for strict monitoring of multiple networks and systems. They must maintain uptime for all IT systems. These NOC Engineers consistently monitor network errors, malware, and all issues pertaining to security. Their decisions have to be made quickly, requiring an informed NOC engineer in order to maintain organizational efficiency and an ideal network.

  • Troubleshooting and Resolution

Being a NOC Engineer means they are in charge of resolving all issues concerning their IT services. The NOC Engineer uses standard procedures to troubleshoot and resolve any issues concerning the network. They are always working with other IT teams, customers and vendors to enhance the route performance.

  • Alarm Handling and Escalation

The NOC engineer’s principle role is troubleshooting all the technical and quality related issues. In some instances, the issues are far too complex to be fixed quickly. This is when the NOC engineer must approach the upper management for assistance. They must simultaneously maintain communication with the vendors and the team to ensure they remain updated on any issues.

  • Client Interaction

Being a NOC engineer means they must regularly interact with the customers. Additionally, they have to treat the customers with diplomacy and politeness. Although the role of the NOC engineer varies slightly according to the situation, they must handle both the non-technical and technical requirements for the customer.

  • Documentation and Reporting

The NOC engineer provides network assistance by working in close contact with the vendors and clients. The NOC engineer must ensure their knowledge base is current and accurate, and all technical issues must be tracked and documented in a detailed format. Many NOC teams use a ticketing system to enable them to update details every minute regarding the current issues being resolved.

The Additional Capabilities of the NOC Engineer

1) Email hosting services
2) Voice and video data management
3) Documentation and reporting
4) Data storage management
5) Power failure monitoring
6) Manage system back-ups
7) Vendor ticket management
8) Supervising common threats, DOS attacks and viruses
9) Hardware configuration including firewalls and routers
10) Network analysis and routine troubleshooting
11) Maintaining the stability of the core network
12) Engaging in on-call rotation shifts 24/7 whenever necessary
13) Identification and prevention of any potential issues regarding the network
14) Making recommendations for improvements in organizational productivity and the network

NOC Engineer Education

Being a NOC Engineer means that a Bachelor degree in Computer Science is a required. This is because this degree covers an extensive variety of topics in relation to computers. These courses provide all the necessary information for network security, information technology, designing, programming, and network administration and computer algorithms.
The four-year Computer Science Bachelor degree enables students to begin a career as a NOC engineer. The core subjects teach the students how to understand and troubleshoot a wide variety of network errors and the expected complications. Due to the fact there are no prerequisites to being a NOC engineer, once the students have graduated they can start their careers immediately. Excellent written and oral communications skills are an extra advantage for this career.

Recommended NOC Engineer Skills

NOC engineer’s general responsibilities include responding to alerts, supporting calls, and communicating with the technicians to ensure all incidents are resolved. Being an NOC technician means that they must maintain documentation for all queries and solutions related to technology. They are responsible for the maintenance and management of the customer’s infrastructure.

NOC Engineer Skill Sets:

1. Support, configuration, maintenance and upgrading of all networks and infrastructures for corporations
2. Knowledge of Sysadmin and Linux skills
3. Desire to learn and develop all necessary technical skills
4. Strong analytical thinking
5. Working knowledge of VoIP technology
6. Strong skills in working with clients and communication
7. Experience in IT regarding the support and resolution of hardware and software issues
8. Ability to multi-task
9. Creatively solve problems
10. Knowledge of network cabling, network classification and network topology

Common Job Requirements for a NOC Engineer

1. Bachelor degree in Information Technology or Computer Science
2. Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems and firewalls
3. Knowledge regarding at least one of the following vendor products:- Juniper, VMWare, Microsoft, Cisco
4. Self-motivated, enthusiastic, and able to handle multiple support cases
5. Strong writing skills to maintain organized documentation
6. Customer-oriented, and capable of providing high levels of client satisfaction
7. Collaborate and work well with others

Full-Time NOC Engineer Salary vs Freelance NOC Engineer Salary

According to the Department of Labor, the full-time NOC engineer salary for a working in the United States is between $15 and $27 per hour. The average NOC engineer salary is $21 per hour. For a freelance NOC engineer salary, it can be as high as $29 per hour for a freelance NOC engineer. This is because a freelancer is not on a specific time frame, and their working hours depend on the specific requirements of the project. This provides more flexibility and as a result, fluctuation than with a full-time employee.

The freelance NOC engineer salary is better than a standard NOC engineer salary. Become a freelance engineer by signing up for Field Engineer today!

NOC Engineer Certification Courses

Since a NOC engineer has no specific license requirements, the number of certification courses offered are extremely limited. There are certifications that can increase the employment opportunities available for a NOC engineer.

a. The Cisco Career Certification
b. The MCTS, or Microsoft Certified Technology Specialist certification
c. The MCIPT, or Microsoft Certified IT Professional certification
d. The Microsoft SQL Server Certification
e. The CISSP or Certified Information Systems Security Professional

Additionally, the NOC engineer can increase their skills by achieving a certification in wireless network systems, routing and switching and network designing and security. Completing a Microsoft IT certification course is also a tremendous help.

Future of NOC Engineering

The future for NOC engineers is promising since the demand is constantly growing. As technology continues to grow and change, the demand increases to meet system requirements. NOC Engineers are necessary to ensure the stability and success of the system while communicating with IT technicians.

  • The Global Network Operations Center

The GNOC, or the global network operations center is the future. Two network operators in different locations can ensure the users smooth connectivity in a different location. An ITIL, or Information Technology Infrastructure Library certification teaches the utilization of IT as a tool for individuals and organizations. This ITIL is a helpful tool to help NOC engineer – rise in their career.

  • Information Security Operations Center (ISOC or SOC)

The ISOC, SOC, or Information Security Operations Center analyst monitors the flow of data and prevents malicious activities. These responsibilities also include the identification and analyzing of threats requiring vulnerability prevention.

  • Broadcast Engineering

The broadcast engineer’s responsibilities vary depending on whether they work for radio, media or television. Their main responsibility is ensuring the program is broadcast on time, with high quality.

  • Master Control Operator

The responsibilities of a master control operator are to monitor the quality and accuracy of the on-air products. They additionally ensure the operation is continuous and smooth.

  • NetOps Specialist

The NetOps specialist is responsible for monitoring the operation of the network. They must respond accurately to all events and alerts. They also ensure the network’s continuity regarding any unresolved problems by reviewing the ticketing tools.

NOC Engineer vs the Help Desk

The NOC team and the help desk are different, and the terms are not interchangeable. The help desk deals directly with the clients, and handles the questions on the front-line. The MSP’s or Managed Service Providers contact the NOC team when they are experiencing issues or difficulties regarding the networks. Then, through this communication, the issues are quickly fixed by the NOC team, and the uptime of the client is ensured.

Freelance NOC Engineer Careers

FieldEngineer.com has more than 35,000 engineers working on diverse projects. This is an excellent opportunity to begin a career as a freelance NOC engineer, or shift into a more flexible work schedule with in an existing career. The FieldEngineer App is available for iOS and Android devices at the App Store and on Google Play. Once the app has been downloaded, connecting with prospective clients while on the move is simple and easy. Sign-up and begin your freelance career today!

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