The Microsoft Certified Solutions Expert (MCSE) Desktop Infrastructure deploys and manages desktops and devices that can be accessed from anywhere in a secure way. This position requires experience in desktop virtualization and management of remote desktop services and application virtualization. Experts also allow users to access corporate services through devices flexibly and reliably. They implement desktop application environments as well as desktop infrastructure. Specifically, experts install and configure Windows Server 2012 and design and deploy a server infrastructure
Technicians need to have adequate knowledge of networking fundamentals, knowledge, and experience configuring tasks related to administration and security within an organization, and experience configuring and maintaining Windows clients.
They should have excellent verbal and written communication skills. Experts must possess solid analytical, problem-solving and organizational skills. They should be able to work both independently and in a team.
MCSEs must be prepared to lift 50 pounds, as they would lift equipment and relocate them elsewhere. Their job will require them to travel at the shortest possible notice. Technicians should be able to work flexible hours.
After gaining an MCSE certification in Desktop Infrastructure, candidates become desktop support engineers and will be the first point of contact for clients seeking technical support through email or phone. Experts provide support to client operations on a daily basis both onsite and remotely. They oversee and maintain all infrastructure and installed systems.
Technicians take up the responsibility of installing, configuring, testing, and maintaining operating systems, system management tools, and applications software for clients. They monitor the security, backup, and sluggish approaches of clients.
Experts research and document the system design specification and requirements of clients. They will carry out designing, configuring, implementing, testing, and documenting of new computer systems and applications of clients.
MCSEs will partner with third-party service providers to oversee systems and fix issues. They provide Tier 2 and Tier 3 support both on-site and remotely. Experts will manage desktop imaging process, including creating and updating.
Also, technicians will support clients’ operations on a daily basis either on-site or remotely. They will explain technical issues to non-technical users, build and maintain good relations with clients, and will respond promptly to requests of clients for support or fixing their infrastructural issues. MCSEs will have to pinpoint the drawbacks of the clients’ infrastructure and make suggestions to improve it by following their organizational processes.
Experts investigate, analyze, and resolve hardware and software issues. The take responsibility for issues and services of users and ensure that their issues are fixed within service level agreement (SLAs).
Experts assess the urgency and impact on businesses. They complete relevant ticket documentation by providing documentation in details of all tasks, steps taken to fix them, and their current status.
An MCSE specializes in creating and maintaining IT infrastructure. They help in setting up and operating audio-visual hardware as required by their organization or clients.
Experts decide on the relevant hardware and software based on the policies and requirements of their clients. They will help in administering and maintaining technology infrastructure components.
Experts utilize incident management system of the organization to log and track all support tasks. They maintain precise records of hardware and software of their organization. Experts may be roped in for assisting in obtaining software and hardware.
Prospects for MCSE Desktop Infrastructure
Job opportunities for the network and computer systems administrators are estimated to grow six percent during the 2016-2026 period, says the US Bureau of Labor Statistics.
Educational Qualifications and other Requirements
In order to be eligible to enroll in MCSE Desktop Infrastructure, candidates need to have passed a Microsoft Certified Solutions Associate (MCSA) certification in a related discipline and have two or more years of experience in working with Microsoft Windows servers.
MCSEs may require at least an associate degree in computer science, engineering or a related discipline.
Most organizations prefer MCSEs to have A+ certification from CompTIA or an equivalent. If they have had experience in setting up Virtual Private Network (VPN), it will prove beneficial.
The average salary of an MCSE - Systems Administrator in the United States is $68,477 per year, while freelancers can command $30.72 per hour, according to payscale.com.
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