A Desktop Support Engineer resolves issues present in a company’s computer system. They fix server and security problems that impact business networks. The Support Engineer installs, maintains, and troubleshoots required client software and hardware, whether onsite or remotely.
The Support Engineer’s vital goal is to deliver support to an organization’s desktop, laptop to ensure all computers, network connections and software are functioning smoothly. The Engineers contribute the success of the organization by the computer support in the desktop environment. The technical support is what a client is looking for either in the assigned field or at the office.
Whether it’s a large enterprise or SMB the requirement of desktop support engineer is required everywhere for better assistance in case of any malfunctions. They resolve the technical issues of a computer user. They ensure to make the user comfortable.
As computer issues occur at any time, Desktop Support Engineers work a variety of shifts, including weekends. Although they can virtually access client computers and mostly work from their office or desk, they may have to travel to the assigned field or site and server rooms to set up and fix client computer systems.
In the world of Information Technology field, most companies demand contracts with large or medium-sized Information Technology organization.
Support Engineer’s job needs the assembly and installation of desktops, laptops, maintaining all systems up to date with upgrades and security resolutions. The standard routine is that the software section of an organization designs an application which will make the regular operations of an organization easier and much faster with the help of a support engineer. Another step is that business can purchase an authorized enterprise version of the software and allow the user to work on it based on the requirements. In both the scenarios, a group of Desktop Support Engineers will behave as a connection among the users and the new software. The engineer will work together with the users and provide their capability for trouble-free customer experience.
When it comes to roles and responsibilities, the Support Technician’s primary aim is to provide support to an organization’s IT systems to help them meet their business goals. They ensure that all computers and networks operate efficiently with high uptime. As a support engineer, you will assemble and install client desktop computers and assist the end-user in securing their hardware. The essential job descriptions include the following:
- To support daily technical support activities for desktop, data, and server management
- To set up and test desktop computer peripherals
- To perform the system changes adhered to organizational policies
- Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance
- Maintain technical documentation in association with other functional departments
Desktop Support Engineer Roles and Responsibilities
Provide Client Service:
They must provide excellent service and meet client needs while offering cost-effective technological solutions to the organization.
Install and maintain equipment and software:
Support Engineer’s setup client workstations for specific projects. They configure end-user software, hardware and upgrade existing client desktops computers for best efficiency.
Troubleshoot technology issues:
Engineers use their skills and knowledge to help end users solve their technology issues. In IT field customer satisfaction is based on professionals like Engineers, support specialist, and IT support engineers.
An essential degree in computer science, IT, Telecom or a related field will help boost your career along with optional certifications. Although the field of support engineers is open to all graduates and those with an HND (Higher National Diploma) or basic degree, may enhance your chances of receiving a job.
Potential Employers also look for in-depth facts of the agendas and application software they use, usually Microsoft, Linux, and Cisco Technologies. Among all the Microsoft certification may offer you an advantage to get connected.
Bigger companies with a broad technical infrastructure may have different teams to deal with the different field of their business. With experience, a move to a specialist area dealing with more difficult technical settings is possible.
Another choice is to take on the role of the team or department leader. This can involve supervising the work of a group of support persons, planning daily maintenance schedules and, finally, managing the whole operational support throughout the organization.
Freelancing is also a great choice for better career enhancement. The job may include providing on-demand services to large companies within a hardware, software or applications setting. Contracts are sometimes offered as short or long-term based on the project duration
Alternatively, you may wish to advance on to other roles within IT, such as systems developer or network engineer.
To succeed in this field, you must have the required experience with the Windows operating system, antivirus knowledge, Microsoft active directory, cloud computing, and peripheral devices. Possessing a customer-oriented mindset will help you solve client issues and ensure client satisfaction.
The following certification will help boost your career:
- Microsoft Certified Professional (MCP)
- Microsoft Certified Solutions Expert (MCSE)
- CompTIA A+ Certification
- HDI – Desktop Support Technician Certification
- Information Technology Infrastructure Library (ITIL)
Desktop Support Engineer Salary:
As per payscale, the Desktop Support Engineer earns an average of $54713 per year in the United States. Generally, pay for this position rises with the level of field experience. With an ever-growing demand for IT and Telecom field, one can opt for either fulltime or freelance employment. They can get absorbed with the government and private organization.
The salaries for IT support work differ significantly depending on the level of the career, previous experience and size of the employer.
The FieldEngineer.com Factor:
When looking for Desktop Support Engineer jobs, you can find them at FieldEngineer.com, a site where you can showcase your skills. Working as a freelance support engineer the site offers benefits to both the organization and the engineer. The organization can focus more on building its strategies by having a contractor at a site or in the field.
To conclude, Support Engineers ensure the performance of both internal and external client networks.