Field Engineer

Field Engineer

Field Engineer Globally Keeping Networks Going and Growing


Malik Zakaria


April 19, 2018

A new white paper from the analyst team at Light Reading has drawn a comparison between Field Engineer’s approaching Network Maintenance, and the burgeoning shared or gig economy.

The team has highlighted the way that some of the most popular shared economy platforms serve to be a bridge between the supply and demand side of a particular marketplace. These app-based platforms successfully match people looking for a service with multiple potential suppliers of that service. The apps do more than provide the names – they are full of the required relevant detail as well as reviews posted by previous buyers of the service.

Telecom and network engineers

In fact, the most rewarding of these shared economy apps remove any need for a ‘buyer beware’ style warning. The app makes it obvious what the service will be, how much it cost, who will deliver it, their qualifications to provide it and their track record of having done so successfully.

The comparisons with our Field Engineer Platform are there for all to see and the Light Reading team drew the parallels. The fundamentals are the same both in a sense the way that the platform identifies potential suppliers, but also in the way that it seamlessly manages the commercial side of the transaction.

With Field Engineer, network operators, system integrators or equipment manufacturers can search for Certified Engineers with particular skill sets in virtually any part of the world. They will be presented a group of fully qualified engineers, in the right location, with details of their availability and a quote for undertaking the job.

From the perspective of our near-40,000 engineers, the platform presents them with opportunities that enable them to quickly quote their price for a job, when they could start work, how long they would expect the task to take, and provide their credentials. Like the shared economy platforms, Field Engineer effectively brokers the contract between the buyer and the chosen supplier.

Buyers efficiently lodge credit with Field Engineer who holds the funds in the equivalent of an escrow account, releasing them immediately when a job is signed off as complete. For our engineers, they know they are guaranteed quick payment on results, rather than invoicing a multinational corporation that might have 60 or 90-day terms. For the buyers, they know that their money is held safely and is not released until the job completes. They also only need one to deal with one supplier – Field Engineer – to access and take advantage of the skills of thousands of independently qualified engineers.

The Field Engineer platform not only short-circuits the process for network operators to find a qualified engineer, but it also short-circuits the time is taken to deliver a job – cutting mean time to repair by as much as 50 percent, reducing network downtime, and enabling operators to avoid costly penalties by meeting enterprise service level agreements.

Light Reading’s take on our marketplace and the assessment of the parallels between our Field Engineer platform and the shared economy is available to download here.


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