PBX (Telephone and Private Branch Exchange) Technicians are trained professionals who provide maintenance, installation, repair and setup of multi-line TDM- and IP-based business voice and computing systems.
Nowadays PBX technology has turned into one of the most extensively used telephony systems by Business Organizations. The market acceptance of PBX phone setup due to the flexibility of their usage and the significant improvement has gone up. It has made corporate communications much more comfortable for customers. Moreover, PBX technicians help in setting up the telephony technique as per business requirements.
Technicians resolve cabling issues, repair switch equipment, test and install VoIP networks and interchange analog phone systems with digital equipment. They also help to resolve customer issues, to provide better customer experiences systematically.
PBX Service Technicians are one of the prime categories of telephone company workforce. Technicians fixe and install telephone lines and small switchboard systems at customers' buildings and offices. Working from trucks that carry the tools they require, these technicians devote much of their time traveling from one place to another. Although many Service Technicians do a variety of work, most specialize in one type of work.
Technicians set up the telephone coordination in the office setup. The working duties for the PBX specialist are similar to the job of the telephone installer, however, needs additional training.
A PBX methodology makes it possible for the organization to direct users' communication to the appropriate extensions, and it lets people who work in the same workplace to call each other at their workstations. PBX technician also set up the devices that radio and television stations utilize for communications.
The primary goal of PBX Technicians is to keep telephone networks running problem free and free from any kind of cybersecurity threat. With a secure telephone network, businesses can communicate without issues.
Sometimes technicians must also deal with fiber optic cables and copper-based wiring.
Some of the essential benefits of a PBX system for the businesses are as follows:
- Cost: Logically, for the organization, the value of investing in a telephone system is one of the primary concern. PBX systems are not only affordable but a worthy investment for the long run.
- Cloud-based PBX phone system: The cloud Based PBX phone system, offers flexibility for small and medium level business. Organizations can scale up or down at ease, paying only for what they utilized. Most prominently, the organization gets to save on opening capital expenses and following maintenance charge.
With Microsoft Cloud-Based PBX technology, organizations do not need to be worried about training the staff nor buying technical expertise for their installation purpose. As PBX systems are easily adaptable via a user-friendly regulator panel and the hosted versions, don’t need technicians to install or maintain the system.
- Speak, call, ring, and recap: PBX telephony system helps the organizational productivity by giving companies a better communication flow between branches and staff. This helps in the important coordinated working process. Additionally, calls can be automatically recorded, produce detailed reports and track performance over a period of time.
- Work Mobility: PBX platform places international and long-distant calls through the internet which lets work mobility from everywhere as long as there is a high-speed data connection.
PBX repair technician is called in when private switchboards break down. They find out where the trouble exists and get the system up and running again. PBX repair workers also fix teletypewriters—machines that send written messages through the telephone system—as well as radio and television broadcasting equipment.
PBX Technicians have the following standard job responsibilities:
To diagnose and resolve end-user issues
- To install, repair, and maintain several types of IP telephone systems, including adding, moving and updating installed telephone services
- To provide technical guidance as it relates to servers, networks, telephones, and other IT systems
- To install, repair, and maintain different types of telephone systems, such as those from Avaya, Cisco, Mitel, and Panasonic as well as hosted IP-based systems
- To maintain telephony devices, such as voicemail, facsimile terminals, and intercom systems
- To proficiently use and test equipment relating to both fiber- and copper-based systems
- To facilitate repairs that may include the replacement of wiring, station protectors and ground connections, and to run new wires and replace jacks, lids, and pedestals as required
PBX Technicians must have a high school diploma and have proven knowledge of computer science, electronics, and telecommunications. Usually, organizations also look for people who have some telephone-based customer service experience. Technicians further should have basic computer skills, data entry experience and knowledge of office applications in addition to having skills in computer networking.
Today, many organizations are replacing traditional telephone networks (PSTN) with modern IP telephone technologies. So, having a related certification can provide a big boost to your career.
Business voice and telephony services are swiftly changing from old-style public-switched telephone networks (PSTNs) and private branch exchanges (PBXs) to voice over IP (VoIP) and IP PBX. Hence to cope up with the newer technologies you will need to have certifications preferably for the better career to fill the gap.
Following are the important certifications for a PBX technician (telephony certifications):
As per ZipRecruiter, the average salary of PBX Technicians is $47,193 per year in the United States. Part-time work can often be a great option for boosting your career and available opportunities. In the telecommunication world, Top Freelance Marketplaces such as FieldEngineer.com provide great opportunities for freelance PBX Technicians.
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