Network operations center (NOC) administrators manage, oversee, and supervise telecommunications networks. A network operations center (NOC) is a centralized location from where networks of large organizations are monitored. It is the place where decisions are taken for troubleshooting a network, routers are managed, and a network’s performance is monitored from.
Administrators fix problems after accurately detecting them or escalate them to the relevant teams and maintain precise documentation and perform maintenance and administrative tasks. They need to prioritize issues that need to be resolved. They also perform routine tasks, such as patching operating systems and applications, troubleshooting systems, and executing scripts.
Administrators should have excellent written and verbal communication skills. They should maintain a good working relationship with members of all teams. Technicians should be able to multitask and must handle various ticket management tools. They should have strong analytical and problem-solving skills.
Administrators need to be good team players and should be able to work with minimal supervision. Because of the nature of the job, they need to be good at customer service.
Administrators should monitor and respond promptly to all incidents and downtimes. They need to classify issues for escalation as per the business requirements of clients and the way they impact their operations.
Administrators collect and assess performance reports of several systems, after which they report trends in application performance and hardware to aid their seniors in forecasting future issues or downtimes. They document all of their activities by complying with conventional policies and procedures of their organization.
Administrators work with the technical and other teams to generate and update knowledge base articles. They conduct routine testing of systems and carry out operational tasks, including script execution, network connectivity testing, etc.
Technicians use all vendor and internal resources to isolate and fix issues as per service level agreements (SLAs) and expectations of clients. They manage servers and troubleshoot system-level issues.
Administrators perform daily remedial maintenance inspections and services. They add, modify, move, and delete on applications, systems, and infrastructure services.
Administrators perform patch management and application services. They administer and execute change management. They interact with field engineers to fix issues. Administrators take note of performance issues that occur regularly. They directly communicate with users and organizations that have been affected due to breakdowns and maintenance actions.
Administrators maintain technical information of clients as per specified documentation standards. They handle and maintain alerting and monitoring systems. Administrators are responsible for managing and maintaining workstations of clients along with their routers, switches, servers, and firewalls, among others. They have to ensure the best possible access, capacity, performance, and ease of use of deployed technologies.
Administrators handle end user accounts and ensure round-the-clock technical support. They suggest and systematize methods to rectify common network issues, particularly those occurring frequently.
Administrators’ identity fields that can be improved and suggest solutions on those to the organization. They perform, build on, and follow the best practices for operations.
Job opportunities for computer systems and network administrators are expected to increase six percent during the 2016-2026 period, according to the US Bureau of Labor Statistics (BLS). They will have an increasing number of opportunities in the future because organizations will invest increasingly in emerging technologies and networks.
Educational Qualifications and Other Requirements
To become a NOC Administrator, a candidate should have an associate degree in information technology, or a related discipline or equivalent work experience. Certifications, such as Linux +, CCNA or LPI would be a plus.
They should be conversant with data center infrastructures like power and HVAC systems and controls.
The average annual salary for a NOC Administrator is $64,529 per year in the United States, according to ZipRecruiter. Those who choose to freelance can earn approximately $31 per hour.
How Field Engineer Helps You
If you are looking for on-demand opportunities as a NOC Administrator in the Telecom Freelance Marketplace, visit Fieldengineer.com. It enables you to connect with employers seeking qualified candidates. The FE Platform has 40,000 engineers belonging to various IT and Telecom fields from 180 countries, allowing the companies to hire appropriate candidates.