IT Help Desk

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What is IT Help Desk, Job Description, Certifications and Salary?

IT help desks are essential for most businesses. An IT help desk assists all users in troubleshooting a number of IT problems and issues. An IT helpdesk engineer can also earn a good salary and IT help desk jobs are always in demand.

What is an IT Help Desk?

An IT help desk is essentially a tool to help organize customer queries and complaints. It uses ticketing services that assign customers to the right person to help. This means customer requests are handled more quickly and efficiently. Nowadays, IT help desk support engineers rely on advanced software in order to speed up the ticketing process.

How Much Can they Earn as an IT Help Desk Engineer?

An IT help desk engineer can expect to earn something between $55,000-$65,000 annually. Depending on the company, IT help desk engineers can also work per hour. The job also typically includes other benefits. The salary may depend on experience and qualifications. At FieldEngineer, we vet all our IT help desk engineers according to skills and certifications, ensuring we find you the right person for the job.

IT Help Desk Job Description

IT help desk jobs typically involved troubleshooting general IT problems. They allow businesses to track and identify issues and resolve underlying problems. This helps businesses to improve productivity and efficiency. IT help desk software is also used in order to streamline the ticketing process. This means customers are given automated ticketing to ensure their query is directed to the right help desk support engineer.

Roles and Responsibilities of IT Help Desk

IT technical support staff diagnose and solve software and hardware problems for computer users. Some of the roles and responsibilities of an IT help desk include providing stakeholders of a business with the data they need to make support decisions around asset allocation, budgeting, scheduling, and all processes. 

An IT help desk’s main function is to enable business processes by providing integrated support. The support provided can be adapted to the needs of each individual business. A help desk solution is the main point of contact for service requests and user issues.

Core IT help desk software features include IT ticket management and risk detection. It also simplifies and automates service requires which helps to boost productivity and reduce support workload. This allows IT help desk engineers to provide a more efficient service.

IT Help Desk Certifications

FieldEngineer can provide your business with a certified IT help desk engineer. Often technicians gain qualifications and experience on the job. IT help desk certifications mainly include college courses or apprenticeships. For IT help desk jobs, you could do an intermediate or advanced apprenticeship in IT support, or an infrastructure technician advanced apprenticeship.

IT helps desks also require technicians to have a number of skills. You’ll need to the ability to work well with others. Excellent verbal communication skills are also important, as well as analytical thinking skills. You’ll need to be an expert in certain software packages and have strong IT skills. A high standard of customer service is also an important part of the role.

IT Help Desk Certifications

IT Help Desk Job Salary 

An IT help desk job salary can depend on the company and where you work. Rewarding IT careers often begin on the help desk and the support field is booming at the moment. Many businesses are continuing to expand their operations and need to invest in technology in order to support this growth. The IT help desk job market is expected to continue to be on the rise in the coming years.

FAQs 

What is an IT Help Desk?

An IT help desk provides essential IT support to businesses. Support technicians rely on advanced software in order to offer more efficient customer service.

What Certifications do you Need for IT Help Desk Jobs?

IT certifications in support can vary between college courses and apprenticeships. Support engineers often learn on the job and cater services to specific businesses, software, and hardware.

How Much is the Average IT help Desk job Salary?

The average IT help desk job salary is between $55,000-$65,000 but this can vary depending on the company and level of experience.

IT help desks are essential for all businesses. They provide you with the necessary support you need with all your assets and processes. They also offer excellent customer service and advice to all users in different types of companies. If you’d like more information about IT help desks for your business, get in touch today.

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