IT Support Technician

Back to Skills Directory

IT Support Technician

IT support technicians play a vital role in enterprise computing and networking environments. This educated professional identifies and resolves technical issues in an enterprise setting. They maintain computer and web functionality as per client requirements and support their clientele via email, phone, chat and on-site.

The technician that supports an organization’s IT environment understands the customer, consumer, and internal staff member computing needs. The technician assists this clientele by addressing the hardware and software issues that delay workplace productivity. Technicians possess an array of practical knowledge that enables them to deal with numerous problems of technical support of the department. They install and upgrade user software, maintain operational documentation and provide remote and on-site support.

Job Description

The technician maintains the enterprise computing environment by resolving the issues clients face when using computers and the network. An IT technician often troubleshoots on-site computer software or hardware issues. In the field of information technology, the support technician performs an essential task to maintain the computer systems and enhance the desktop support. They also look into day to day operating systems issues for better productivity

Customer support, either internal or external, is of top priority for any IT Support Technician.

Job responsibilities include the following day to day duties:

  • Identify and resolve software, hardware, and operating-system issues
  • Track and log IT incidents and their distribution across the network
  • Configure and install new IT equipment
  • Provide training to users and customers
  • Maintain incident records including relevant resolution
  • Possess analytical and methodical skills for a disciplined approach to problem-solving

Working Environment

Work hours for technicians average 40 to 45 hours a week, but one may work in shifts with a rotational week off as the position requires 24/7 coverage. The technician may need at times to travel to the client’s site.

IT Support Technician Position Outlook

Position Outlook

As per the Bureau of Labor Statistics (BLS), employment for support technicians will increase by 11 percent between 2016 and 2026. With a growing demand for technology and IT services present in the workplace, support technicians remain in high demand.

Education Requirements

Usually, the IT Support Technician holds an essential degree in computer science or a related field. A candidate with a high school diploma can also obtain on-the-job training to enter the field.

Career Profile

The technician can enhance effectiveness on the job as well as their career prospects by continuously learning new skills and gaining new IT certifications. With many certifications present in the field, some of the more important ones are listed below:

  • CompTIA A+/ Network+, Microsoft, and Cisco certifications
  • ITIL Foundation
  • MCSE (Microsoft Certified Solutions Expert)
  • MCP (Microsoft Certified Professional)
  • HDI-Support Technician certifications


Salaries for a technician differ based on experience levels and category. The average salary, as per payscale, ranges from $27000 to $59000 per annum.

Working part-time allows a technician to garner experience and might provide a career boost. In the telecom world, a top freelance marketplace like provides an excellent platform for the freelance IT technician.

If you are looking for freelance opportunities, find an IT support technician job at Field, a site where you can showcase your skills. Working as a freelance IT Support Technician offers a win-win situation for both you and the organization. The organization can focus more on meeting its goals by having a contractor on-site or in the field.

The Field Engineer Effect

Top Freelance Marketplace like can help boost your career regarding marketability. We offer quality service with an unmatched focus on reliability. We eliminate inefficiencies and are presently partnered with 40,000 freelance Field Engineers from 180 countries. In this way, we can lead you to the best employment prospects available in the industry.

Hire On-Demand Freelance
IT Support Technician
from Largest Talent Network.
Hire a Freelance Engineer
Back to skills directory
Ready to get started?
Download our app to sign up and get started
Field Engineer mobile app for IOSField Engineer mobile app for IOS