Wireless Network Technician
Wireless Network Technicians are responsible for resolving mediation applications and systems. A Network Technician must provide first- and second-tier production support relating to data mediation applications and servers. They must research, identify and resolve support tickets, system alarms, and production issues according to severity. The professional has to implement suitable and appropriate responses quickly and effectively.
Technicians must provide data validation and analysis of call detail and usage records from various network elements. They must further do research regarding missing usage and call detail records. Network Technicians must ensure quality customer service and offer technical assistance to a varied user community. They are responsible for system environments, scripts, and mediation configuration changes.
A Wireless Network Technician must resolve issues and support other data mediation groups. They must manage work activities relevant to their areas of responsibility. Technicians must also set up wireless radios and antennas. They should have an in-depth understanding of aligning and completing wireless installations. Network Technicians must connect and install hardware-router-switches, patch panel terminations, servers, local machines, printers, and SIP phones.
Technicians must install networks utilizing wiring and cable termination. A Wireless Network Technician further must provision network accounts and passwords as required. They must also provide security for all technology. Network Technicians must maintain IP addresses and should collaborate with other departments for delivering equipment for repair. They must additionally provide any necessary information relating to orders and inventory. Technicians also resolve issues related to equipment, such as scanners, printers, smart devices, and phone systems.
Network Technicians must maintain radio communication technical instruments and field equipment. They will work near infrastructure and conduct radio frequency measurements. A Wireless Network Technician must maintain hybrid fiber coaxial broadband cable networks. They are responsible for handling WiMAX customer premises equipment and broadband wireless access equipment. Network Technicians also manage and crosscheck configuration backups on wireless controllers and other network equipment.
A Wireless Network Technician must set up, monitor and upgrade wireless infrastructures, such as wireless controllers, network access control systems and guest user systems. Technicians must further maintain the wireless environment of an organization. They must offer level-three support for wireless issues reported by IT user services teams. Network Technicians must also collect data and feedback from clients regarding functionality.
Technicians must collaborate with IT help desks to resolve wireless configuration issues. They must identify, rectify and replace malfunctioning wireless access points (WAP). Network Technicians must also locate and resolve rogue WAPs and other interferences. Network Technicians further must record and maintain user support documentation for wireless systems. They must also test any new wireless client devices and document required settings.
Network Technicians must set up client security software on common devices. They must examine network access control policies and enforcement. Technicians must develop and maintain documentation for client security software settings. Network Technicians must also provide guidance to IT support staff relating to the use of wireless troubleshooting tools. They must also install and monitor radius servers for authentication by the wireless system. Technicians must additionally support wireless site surveys using Visual RF Planner.
Network Technicians are responsible for WAP positioning and wireless installations, including provisioning, physical placement and testing of new WAPs. Technicians must examine wireless coverage to determine if WAP placement and settings are providing a sufficient level of service. They must also develop statistical reports on usage and the quality of wireless networks. Technicians must further troubleshoot issues related to operating systems as well as anti-virus and anti-spyware programs, and they should keep themselves updated with new Wireless Local Area Networking (WLAN) technologies.
Technicians are responsible for maintaining the digital signage infrastructure. They must train level-two and department content managers in regards to digital signage systems. Network Technicians must also resolve conference call connection issues, video and audio quality problems, and endpoint issues. Technicians must further terminate cables and route cables inside equipment enclosures and mounted equipment.
Candidates must have a bachelor’s degree in Telecommunications, Electronics, Computer Science, Information Technology or a related field. Some organizations prefer candidates with prior work experience, while a few seek individuals with a master’s degree or a specialization related to wireless networking.
Cisco Certified Network Associate Wireless (CCNA Wireless)
Cisco Certified Network Professional Wireless (CCNP Wireless)
Certified Wireless Network Administrator (CWNA)
Certified Wireless Security Professional (CWSP)
The Indeed salary estimate states that on an average Wireless Network Technician salary ranges from approximately $45,504 per year for Senior Technician to $111,232 per year for Data Center Technician. As per Glassdoor, for this position, the professional earns about $57,676 per year in the United States.
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