A Network Operator will monitor and troubleshoot communication and application-related issues through the use of network management and diagnostic tools. The operator must do timely checks on infrastructure equipment and provide necessary assistance for its maintenance. The professional will be involved in activities such as the maintenance and implementation of new network services. They will assist in a production operations environment that includes multiple servers and networking equipment.
The primary duties of a Network Operator are to work in collaboration with technicians and customers to provide any needed technical assistance in a fast-paced environment. They must assist in resolving timely issues in order to maximize system uptime.
The additional responsibilities that come under the job description are:
- Responsible for network performance by monitoring the network, analyzing the network and resolving network problems
- Provide internal and external assistance by monitoring the various networks of customers
- Should be able to coordinate network and customer-related issues with other technicians
- Take charge of the process systems and alarms to offer accurate incident tracking, documentation, and notification.
- Resolve any hardware operating system issues and complete regular physical checks of all the equipment in the server room
- Develop a tracking system to log requests, monitor progress, and track problem resolution
- Identify patterns of failure and implement solutions to fix the problems
- Must have a fundamental knowledge of monitoring tools and provide any needed assistance
- Take up new requests and explore new opportunities to scale great heights
- Should follow-up and take constant feedback to improve the affected departments
- Keep track of the issues faced by internal and external customers
- Follow the proper procedure to attend to the complaints logged and escalate them quickly
- Make sure the organizations stick to the workstation network standards
- Have adequate knowledge of technological developments in the ICT and customer care industry
- Should be able to configure, support and troubleshoot Microsoft operating systems
- Must support, connect and troubleshoot complex WAN and LAN environments
To have a chance at gaining the job, the candidate should possess a bachelor’s degree in telecommunications, information technology, computer science or any related field. Candidates with prior experience will get hired quickly. Some organizations look for candidates with a specialization or master’s degree.
- Microsoft Certified Solutions Expert (MCSE)
- CompTIA A+
- CompTIA Network+
Network Operator Salary And Job Outlook
According to Payscale.com, the average salary of the hob is $26,560 per year. As per Salaryexpert.com, someone with this job will earn about $42 on an hourly basis and they will make about $86,842 on average. Apart from the salary, they also earn an average bonus of $3,352. The growing industry shows that there are some bright opportunities lined for network operators in the coming years.
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