A Network Operator will monitor and troubleshoot communication and application-related issues through the use of network management and diagnostic tools. The operator must do timely checks on wireless network infrastructure equipment and provide necessary assistance for its maintenance. The professional will be involved in activities such as the maintenance and implementation of new network services. They will assist in a production operations environment that includes multiple servers and networking equipment.
The operator is responsible for testing and implementation of new network and wireless service. The professional plays an active role in keeping track of the performance criteria and measurement methods. It is their responsibility to develop alternative routing scenarios in the sequence of network activities. They should look into the planning and management of large networks and other telecommunication service of a large complex project.
The Network Operator will evaluate and rectify any technical problems that arise in the existing or new networks. They offer network documentation, guidance and technical assistance to programmers and computer system clients. The operator will take up the responsibility of the technical specialist to resolve any kind of network problem during emergencies. It is their duty to troubleshoot and resolve complex network production problems.
The primary duties of a Network Operator are to work in collaboration with technicians and customers to provide any needed technical assistance in a fast-paced environment. They must assist in resolving timely issues in order to maximize system uptime. The operator must perform technical research on network upgrades and other components such as cost, time and compatibility. The professionals have to come up with a network solution for short-, medium-, and long-range network projects.
The Network Operator will install, configure and maintain network components. The professional will design layouts for new hardware and will also assist in making any changes to the existing layout. The operator is responsible for taking care of the network printing, directory structures, security, user access, and file services. The professional should create user profiles, user environments, directories, and security for networks being installed.
The operator should work in collaboration with the other technical staff to ensure connectivity and compatibility. They have to coordinate with the vendors to identify and rectify any complex network issues. The professional should uphold confidentiality when it comes to information regarding the networks. The additional responsibilities that come under the job description are:
- Responsible for network performance by monitoring the network, analyzing the network and resolving network problems
- Provide internal and external assistance by monitoring the various networks of customers
- Should be able to coordinate network and customer-related issues with other technicians
- Take charge of the process systems and alarms to offer accurate incident tracking, documentation, and notification.
- Resolve any hardware operating system issues and complete regular physical checks of all the equipment in the server room
- Develop a tracking system to log requests, monitor progress, and track problem resolution
- Identify patterns of failure and implement solutions to fix the problems
- Must have a fundamental knowledge of monitoring tools and provide any needed assistance
- Take up new requests and explore new opportunities to scale great heights
- Should follow-up and take constant feedback to improve the affected departments
- Keep track of the issues faced by internal and external customers
- Follow the proper procedure to attend to the complaints logged and escalate them quickly
- Make sure the organizations stick to the workstation network standards
- Have adequate knowledge of technological developments in the ICT and customer care industry
- Should be able to configure, support and troubleshoot Microsoft operating systems
- Must support, connect and troubleshoot complex WAN and LAN environments
To have a chance at gaining the job, the candidate should possess a bachelor’s degree in telecommunications, information technology, computer science or any related field. Candidates with prior experience will get hired quickly. Some organizations look for candidates with a specialization or a master’s degree.
- Microsoft Certified Solutions Expert (MCSE)
- CompTIA A+
- CompTIA Network+
Salary and Job Outlook
According to Payscale, the average salary of the Network Operator is $26,560 per year. As per Salaryexpert, someone with this job will earn about $42 on an hourly basis and they will make about $86,842 on average. Apart from the salary, they also earn an average bonus of $3,352. The Indeed salary estimate states that on an average the Network Operator salary is $52,784 per year in the United States. The growing industry shows that there are some bright opportunities lined for network operators in the coming years.
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