Network Monitor Technician
The Network Monitor Technician are the professional experts who have the duty of monitoring and sustaining the network, servers and other telecom devices in an organization. When the network system breakdowns, the network monitor technician fixes the network, performs repairs and restores the system up as fast as possible. This can involve the technician to work at all hours of the day, based on when the network interruption occurs.
The technicians supervise complex network modules and are in charge of network management. They perform troubleshooting on a daily basis. The work of a technician entails maintaining network, servers, and telecom equipment in an organization.
The technicians monitor big computer networks and servers for issues from a centralized location. They analyze problems, performs repair and event response on the network system, connect with site technicians and track issues to the resolution.
There are three primary roles in the Network Operation Center set up (NOC):
- To make sure maximum service availability and performance
- To facilitate consumer network services on primary devices
- To support engineering and other technical units
In general, network monitoring talks about the practice of overseeing the operation of a system network using dedicated management software tools. The network monitoring systems are used by the technicians to ensure availability and overall performance of system and network services. They allow admins to monitor right to use, routers, slow mechanisms, firewalls, core switches, client machine, and server performance among other network data. The network monitoring systems are usually employed on large corporate and business IT networks.
Job Description & Responsibilities
When it comes to the care and feeding of modern networks, there's quite a list of tools and technologies that qualified IT professionals must master — especially those who aspire to work as network monitoring
Following are the job responsibilities of a Network Monitor Technician:
- To provide 24/7 network health investigation and signal to report by using network monitoring software
- To review general clean-up of ticket queue received either from internal stakeholder or external
- To ensure timely resolution to incident tickets of customers
- To ensure routine follow up with consumers via e-mails, phone calls or chat
- To fix network problems as and when recorded
- To perform the carrier route testing for the network communication device
- To supervise an active queue of trouble tickets through resolution and closure
- Monitor IT functions of managed service providers and customers
- To provide top class remote service and on-site support to customers as per the SLA
- To research and propose solutions to address customer requirements
Key areas of Network Monitoring
The network monitor technician is skillful of noticing and reporting failures of hardware or devices. It typically deals with the system operation of hosts, the network utilization of links, and related features of the operation. It frequently directs information over the system network to each host to confirm that it is responsive to applications.
At the time when the network responses are slow, or any unexpected failure happens due to connectivity issues, the system signals additional information as an alert to chosen locations such as an organization’s server, an email address or phone to notify computer administrators.
Education & Certification
To be successful in this field, you will need to have an essential degree in computer science, IT, network technologies or a related field. A certification will add value to you as a professional.
There are several certifications which are beneficial for present technician engaged with ongoing training as well as for other communication specialists looking to become network monitor technician.
Following are the top certification for networking professionals as a career enhancement:
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Internetwork Expert (CCIE)
- Cisco Certified Network Professional (CCNP)
- Juniper Networks Certified Expert Enterprise Routing and Switching (JNCIE-ENT)
- CompTIA Network+
- CompTIA A+
- Certified Information System Security Professional (CISSP)
- Microsoft Certified Systems Engineer (MCSE)
- WCNA (Wireshark)
Skills & Job Outlook
In order to be a successful Network Monitor Technician, you should be well prepared with the computer network systems, LAN, WAN, and related areas of networking technologies.
Organizations need Network Monitor Technician to look after the vast network of their units. Companies instead of the full-time technician are shifting towards freelance technician to save time and cost. Hence future of Network Monitor Technician is bright by getting engaged with various clients.
As per salary estimates of Glassdoor, the average salary of Network Monitor Technician is around $60,125 per annum and more depending on experiences in the United States. Besides full-time in-house roles, freelancing can be just lucrative, with many teams looking to incorporate Network Monitor Technicians to provide their services to a growing marketing in enterprise-level business
How Field Engineer can help you
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