IT Services Technician
IT Service Technician is a trained computer professional whose primary role in an organization is to help in installing and configuring system software and hardware. IT Service Technicians offer operational support to the system as well as assisting employees in an organization in matters related to IT.
It is the role of an IT Service Technician to help customers and consumers to understand how to fix their computers as well as other technologies. They also help in the maintenance of computer and web functionality according to the customer’s specifications. They can offer these services to the customers via email, on-site, over the telephone or via a chat.
To succeed in their duties, an IT Service Technician needs to have practical knowledge to enable them in tackling any challenge before them. Sometimes, they may be required to provide remote or on-site support, installation and software upgrade as well as operational documentation.
These technicians are the primary pillar of any IT and Telecom department. They are given with servicing the company’s computers and also monitoring networks either on-site or remotely. Below are some of the necessary responsibilities of an IT Service Technician:
- Ensuring that all systems are working properly
- Performing basic computer hardware/software installation and configuration
- Maintaining incident records and its resolution
- Maintaining and updating the server logs of the incident and its resolution
- Configuring and installing of new IT equipment
- Identifying and resolving issues regarding software, hardware, and operating system.
IT service technician work for computer software or hardware businesses, supporting clients with products. Usually, they provide system support internally to organizational employees. The service technicians are accountable for maintaining the establishment's computer services and devices. Their jobs include to identify and resolve system issues.
To improve business productivity, they install and update software and hardware for the system.
Apart from that, there are other roles in determining the core IT Service Technician’s job responsibilities which an organization follows:
Distribution and repairs of IT equipment
The IT service technician is responsible for the installation of all hardware and makes sure that network connectivity is maintained all time. In most of the companies, staffs are allotted devices such as laptops, tablets or cell phones. It is the responsibility of IT Support Technician to issue the equipment, as well as diagnose and repair for any issue.
Identify Hardware and Software problems
IT Support Technicians are the first line of defense in case of any problem arises. They are accountable for carrying out an initial analysis of the problems. They implement a strategy to fix the issues.
Document IT records
Routine checkups to be performed along with its documentation on a regular interval. Usually, the matured system are more prone to hardware problems and may require maintenance often. The IT service Technicians maintains the records.
Flag issues as required
There are specific problems which are more frequent while fixing the company’s pool of system. It is up to IT service experts to prioritize problems based on nature of risk.
IT Service Technicians work for an average of 40 to 45 hours a week. An individual can work in different shifts with a rotational week off. Most of the companies have different shifts for IT Service Technicians because the systems need 24/7 monitoring. An IT Service Technician needs to be flexible since they may be required to travel to a client’s location to resolve an IT related issue.
Education and Certification Requirements
To become an IT Service Technician, one needs to have a degree in computer science or any other related field. Besides, a professional with a high school diploma can also obtain on-the-job training and then qualify to become an IT Service Technician. An IT service technician who holds a bachelor's degree in computer science, information technology or similar areas is the most likely to find advanced breaks.
The IT service technician is an essential fellow of the present workforce because of the extensive presence of system technologies in the marketplace. The IT support technician has favorable job prospects who have the capability with brilliant customer service expertise and to resolve the issues within the given time.
Professional certification may be suitable in place of formal training. In some cases, IT service technicians can be a seasoned technician over a period due to his experience in this field. Usually, certifications demonstrate professional dedication and expertise to prospective employers.
When it comes to certification, an IT Service Technician can acquire various certifications to boost their career. Some of these certifications include:
- MCE (Microsoft Certified Solutions Expert)
- MCP (Microsoft Certified Professional)
- HDI-Support Technician Certifications
- CompTIA A+/Network+, Cisco and Microsoft certifications.
- ITIL Foundation
When it comes to skills, there should be a balance between customer service role and half tech position. IT service technicians should have an exclusive blend of technical IT skills and service-centered soft skills. Worthy IT service technicians are well organized and are multi-tasker who can work in fast-paced surroundings. They should have proactive minds that help them ask the correct queries essential to identify and fix hardware and software issues.
To prosper in their fast-paced situation, IT service technician should have the time controlling skills needed to prioritize jobs.
As per Payscale’s salary estimates, an average IT Services Technician will take home an average salary in the range of $25,493 – $61,788 depending on their experience. One can also consider working part-time to boost their salary and boost their career. An IT Technician can freelance on various platforms such as the FieldEngineer.com to increase their income.
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