IT Service Technician is a trained computer professional whose primary role in an organization is to help in installing and configuring system software and hardware. IT Service Technicians offer operational support to the system as well as assisting employees in an organization in matters related to IT.
It is the role of an IT Service Technician to help customers and consumers to understand how to fix their computers as well as other technologies. They also help in the maintenance of computer and web functionality according to the customer’s specifications. They can offer these services to the customers via email, on-site, over the telephone or via a chat.
To succeed in their duties, an IT Service Technician needs to have practical knowledge to enable them in tackling any challenge before them. Sometimes, they may be required to provide remote or on-site support, installation and software upgrade as well as operational documentation.
These technicians are the primary pillar of any IT and Telecom department. They are tasked with servicing the company’s computers and also monitoring networks either on-site or remotely. Below are some of the essential responsibilities of an IT Service Technician:
- Ensuring that all systems are working properly
- Performing basic computer hardware/software installation and configuration
- Maintaining incident records and its resolution
- Maintaining and updating the server logs of the incident and its resolution
- Configuring and installing of new IT equipment
- Identifying and resolving issues regarding software, hardware, and operating system.
IT Service Technicians work for an average of 40 to 45 hours a week. An individual can work in different shifts with a rotational week off. Most of the companies have different shifts for IT Service Technicians because the systems need 24/7 monitoring. An IT Service Technician needs to be flexible since they may be required to travel to a client’s location to resolve an IT related issue.
Education and Certification requirements
To become an IT Service Technician, one needs to have a degree in computer science or any other related field. Besides, a professional with a high school diploma can also obtain on-the-job training and then qualify to become an IT Service Technician. An IT Service Technician can acquire various certifications to boost their career. Some of these certifications include:
- MCE (Microsoft Certified Solutions Expert)
- MCP (Microsoft Certified Professional)
- HDI-Support Technician Certifications
- CompTIA A+/Network+, Cisco and Microsoft certifications.
- ITIL Foundation
IT Services Technician Salary:
As per Payscale, An average IT Services Technician will take home an average salary in the range of $25,493 – $61,788 depending on their experience. One can also consider working part-time to boost their salary and boost their career. An IT Technician can freelance in various platforms such as the FieldEngineer.com to increase their income.
A global freelance platform such as FieldEngineer.com can boost your career by helping you to become more competitive in the global arena. The platform currently manages more than 35,000+ freelance Field Engineers from over 170 countries around the world. You can easily get hired by signing in to the platform.