Field Support Engineers provide on-site support for client networks. The engineer must possess knowledge of network hardware, networking, software, and configuration. They address tasks such as the testing, documenting, setting up, and installation of network hardware. They actively participate with clients in devising solutions to improve services. The engineer must be conversant with the latest technologies. Engineers play a vital role in the success of any organization.

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Job Description:

Support Engineers assist clients in solving complex technical issues. They employ practices intended to reduce the occurrence of network connectivity issues. This position, however, includes a clear demarcation of various duties that all come under this job purview. Job tasks include the following responsibilities:

Provide on-site support:

A Field Support Engineer must respond to all client queries. This position may require working after hours as well as a presence on-site as required. The professional collaborates with other network professionals in the organization to devise suggestions for expediting maintenance and troubleshooting procedures. They document all relevant departmental and field activities and resolve the complexities.

Network Maintenance:

Support Engineers ensure that client networks operate consistently and efficiently. They confirm consistent up-time of enterprise routers, servers, and networks. They engage in routine maintenance checkup as well. With the advent of cloud-based services, keeping the network up and running has become more important to the enterprise than previous.

Troubleshooting and Debugging:

Engineers confer with customers in initial deployment troubleshooting, as well as in initial debugging of new hardware and software. They must have a good understanding of Ethernet and wireless networks. Engineers should consult all relevant documentation of the client network topology when making troubleshooting decisions.

Educational Qualifications:

Technicians interested in pursuing this position should have a bachelor’s degree in electronics, software or IT engineering. A master’s degree provides an added advantage.

Certifications:

  • Cisco certificates (CCNA, CCNP, and CCIE)
  • Certified Telecommunications Network Specialist (CTNS)
  • Certified Telecommunications Analyst (CTA)
  • Certified IP Telecom Network Specialist (CIPTS)
  • Certified Wireless Analyst (CWA)

Field Support Engineer Salary

According to the Payscale.com, a Support Engineer earns about $64,966 per year. As per other sources, salaries average $ 87,000 per year with a minimum of $ 48,000 offered. Candidates with the right amount of experience can earn up to $ 93,000. Other factors play an important role, including other relevant skills, academic background and the location and size of the company.

Career Outlook

Considerable competition exists for this position. Even though there are many job opportunities available, only candidates with the right mix of skills will get hired. Employers look at relevant experience, the extent of work experience and prefer that candidates have a varied skill set and that they can learn new technologies quickly.

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