Dispatch Technician

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A Dispatch Technician provides client desktop support as well as the installation of voice communication systems, maintenance and administration of network services. They provide technical assistance to identify, prioritize and resolve client issues. This position often includes responsibilities including the recognition, research, isolation, resolution of and follow-up on client issues.

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Dispatch Technician Job Description

The primary responsibility of the technician encompasses the maintenance of office equipment such as laptops, desktops and more. The other tasks that come under their purview include:

  • Taking care of client computer systems, hardware, and other computer peripherals
  • Maintaining, examining and resolving all issues related to computer equipment
  • Assist in rectifying or replacing client hardware and software systems
  • Keeping track of user account information and setting user policies in areas such as rights, security, and systems groups
  • Guiding employees when identifying product failures and replacing faulty hardware or software as needed
  • Recommending to clientele the services that will fulfill their needs
  • Ensuring the quality and functionality of the client hardware
  • Following stated guidelines and procedures during the installation of customer premise equipment
  • Upgrading client technical skills and addressing the requirements of the organization
  • Setting up and implementing applicable and innovative technologies
  • Understanding and assisting clients in the use of system software, databases and reporting
  • Organizing the construction of essential field installation components
  • Assisting in the maintenance of dispatch and engineering servers, databases and site applications
  • Detecting and fixing product performance problems
  • Ensuring customer satisfaction and suggesting useful preventive maintenance to clients
  • Researching network configurations and assessing how it impacts product performance
  • Setting up and troubleshooting advanced and complex hardware and software problems
  • Possessing a good knowledge of networking concepts and PC connectivity troubleshooting
  • Possessing knowledge of various host platforms and how they work most effectively in complex environments
  • Analyzing data from workforce management to recognize and analyze current and potential issues

Educational Qualifications

A bachelor’s degree in electronics, electrical, telecommunication, computer science or any related field remains a requirement for employment. Prior experience in electrical component testing or troubleshooting can be beneficial. Some employers prefer a candidate with previous experience.

Useful Certifications

  • CompTIA Server
  • XEROX printer certification (TCN)
  • OEM printer warranty certifications
  • OEM laptop/desktop warranty certifications

Dispatch Technician Salary

According to Paysa.com, a dispatch tech on an average earns about $74,678, ranging from $61,110 at the 25th percentile to $85,700 at the 75th percentile. The top earners make more than $99,787. These salary estimates stem from fewer than 20 profiles, including base salary, equity, and bonuses. As per Glassdoor.com, The national average wage for this position averages $31,909 in the United States.

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