The primary responsibility for a Desktop Deployment Technician is to deploy systems to end users in an organization. The technician may take on additional roles focusing on using technology. These may include VPN deployment, corporate intranet setup, and software installation. In some organizations the technician may be expected to be responsible for cable plant management, regularly backing up the system, and implementing disaster recovery plans, as needed.
The job description for the Deployment Technician focuses on making sure computers and peripherals used are secure and that the users have the correct software. Correctly managing image files and inventories are an essential part of the position. A qualified candidate must have hands-on experience with imaging, deploying machines and troubleshooting.
Additional responsibilities for this position include
- Using Active Directory to manage accounts, profiles, and policies.
- Assist in deploying desktop workstations and laptops throughout the organization.
- Assist or provide network administration functions such as implementing MS-Outlook accounts, managing data, modifying network profiles, and recovering passwords
- Provide project management support and maintain databases to keep ongoing projects on schedule.
- Create and provide reports to supervisors and other team members that detail the status of projects and the location of organizational assets.
- Troubleshoot any issue that may come up related to network operations and end-user support.
- Configure settings on Windows workstations.
- Perform backups & restores data and cover all areas of the disaster recovery plan.
Work with new members of the organization to understand the capabilities and limitations of working on the network.
- Replace or Migrate data on new or old computers.
- Communicate with end users to identify areas where the migration process can be better explained or modified.
A bachelor’s degree in a technical discipline is required for this position. A good understanding of computers and how they are used in the organization is a must. Some employers will need a Master’s degree in a technical field or a combination of a degree and specialization in one or more areas.
Holding a certification for the products the organization uses is highly desirable, and required in many cases. Product vendors, such as Microsoft and Cisco, typically have programs that will lead to the certification an employer is looking. Having certifications tells the employer that a candidate has advanced knowledge.
Desktop Deployment Technician Salary
According to Neuvoo, on average, a Deployment Technician earns about $65,400 per year or $34 per hour. Entry-level employees will receive, on average $46,000, while the experienced professional will earn up to $92,000. ZipRecruiter places the salary range for this position between $24,000 and $62,500 in the United States.
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