November 23, 2021
Machine learning, neural network, and artificial intelligence are terms you hear all the time on the news these days. But what do they mean? What role are telecoms playing among others in this AI movement? And how is AI reshaping telecommunications providers?
Many people think of applications like Siri on their mobile devices, but AI is also playing an increasingly central role in the telecoms world. Some of the most prominent applications are already coming out of the telco space - customer service representatives for automated advice, self-service options, and back-office operations that can be streamlined through automation to free up valuable resources.
The pandemic in 2020 put a lot of global telecommunications service providers in a tight spot. For example, sending out staff to handle the increased bandwidth needs would have been difficult and expensive since so many areas were affected. Telecommunication companies like Verizon had to overcome this challenge by enabling their employees to work from home, which was made possible when the technology was available to support it.
Since then, CSPs have continued to grow in size and scale, with joint ventures and mergers becoming more common to keep up with the demand for connectivity options. In addition, these organizations have been responding to the changes by transforming their operating models to be agile and digital.
With a multitude of tasks that a workforce can accomplish more efficiently using AI capabilities, it is no wonder telecommunications providers are going all-in on this movement. It makes sense for them because it will, in the long term, allow them to get rid of tedious tasks that are not critical for business success.
From an investment standpoint, it makes sense too. Organizations like AT&T and Verizon will invest $20 billion and $17 billion respectively to roll out 5G networks - a move that could potentially open up massive new markets for the companies and provide more opportunities for AI-driven solutions.
5G networks are on the horizon, and that comes with a large number of opportunities for telecom providers and a need to offer faster rollout rates, all while creating new products and services. To do this, they will need AI-driven solutions to help them with these explorations and streamline operations.
Many of the companies in this space are already investing in their in-house training programs and hiring experts in fields like robotics, machine learning, and automation to form a solid foundation they can use to support future projects. As such, we can expect to see increased demand for such skills and an ever-increasing investment into AI within the telco space.
As we continue to see more companies making these types of investments, we will also see increased demand for experts who can support such initiatives and use their skills in projects that ultimately help to improve the customer experience. This is because customers now expect nothing less than a phenomenal experience no matter what they purchase or use, which is something AI-driven solutions can help with.
Looking at all of this, it is clear how AI is reshaping the telecommunications space. It has created a significant influx in demand for experts with varying skill sets while simultaneously opening up new opportunities for organizations to utilize.
As industry experts predict that the future holds increased user adoption of AI-driven services, it will be interesting to keep an eye on the development of new projects within this industry.
For Fieldengineer.com, because we offer on-demand talent and projects for engineers and technicians worldwide, we see how AI is reshaping telecoms first hand. Every day we see an increase in demand for people with skills related to AI and robotics. As a result of this increased interest, we have to constantly update our listings and make sure we have available experts who can support our customers with their AI projects.
Fieldengineer.com platform offers several benefits to telecommunications providers such as:
Telecoms can deliver proactive, personalized services across channels using a field engineer who can install multimedia gateways and provide other technical support.
The changes are happening before our very eyes, and it seems that telecommunications providers are not shying away from making significant investments into this space either. With the help of freelancers, telecoms can build and deploy new networks faster since they will perform installation activities with less time spent traveling between sites. Even though the demand for experts with AI skills is increasing, we will gladly assist you if your expertise fits into this field!