Telecommunication Support Technicians provide users with systems support for radio, fiber, microwave, and other telecommunication equipment daily. They are the primary contacts for all types of queries.
Their responsibilities include troubleshooting, maintenance, installation, and overall supervision of data and telecom equipment. This includes support of telephony hardware and applications, such as analog, ISDN, and SIP, fax, security, modems, video conferencing units, and VoIP, among others. Moreover, they plan and implement all telecommunication network movement, additions, and overall changes.
Telecom Support Technicians keep track of all requests and to ensure that they meet customers’ telecommunication requirements. They maintain and upgrade existing equipment, connect installed telecommunication equipment to networks, and test equipment and systems to identify and resolve problems.
They also install various telecommunication related equipment, including switches, routers, and hubs. They understand the needs and requirements of the users to set up technology to assist their workplace productivity, as well as assisting the enterprise IT team in choosing and deploying new technology for the telecom infrastructure. As they have a say in an organization’s overall telecommunication needs, they must mediate between the telephone service providers and equipment vendors.
Their role also includes researching and how an organization’s telecommunication systems can be improved upon and in coming up with recommendations to cut down operating costs. They need to devise and assist in the carrier service and equipment’s development of standards. Finally, they must maintain documentation for system testing and resolution of problems.
Besides, Telecom Support Technicians must be willing to work flexible hours and travel to client locations. It will help if they keep themselves abreast of all relevant and emerging technologies.
Educational qualifications and certifications required for Telecom Support Technicians
Telecom Support Technicians need a high school degree, if not a bachelor’s, in telecommunications or related field Candidates will also need at least two years’ experience in a telecommunications-related field.
CompTIA certifications for Network +, A+, and CCNA and a basic understanding of networking, hardware, and software are preferred, besides knowledge in EMS/SCADA Systems.
Future of Telecom Support Technicians
With the adoption of 5G on the anvil, more complex smart devices, such as wearables and web-connected appliances, will make their way into our lives over the next decade. It is estimated that there would be around 26 billion connected devices across the world by 2020.
These developments may result in jobs decreasing for Telecom Technicians by 4% between 2014 and 2024, but the requirement for skilled support technicians to take care of current systems will remain stable, says the US Bureau of Labor Statistics (BLS).
Earnings of Telecom Support Technicians
According to paysa.com, the recently calculated average annual salary of Telecom Support Technicians is $87,518, with the top 10% of them earning over $114,504.
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