OEM Inside Product Specialist
As a member of the sales engineering team, the OEM Inside Product Specialist coordinates networking technology issues with clients and interacts with support sales engineers. In the case of large companies, they will also work with account executives to resolve the technical issues.
Since the specialists interact with customers to drive sales, they need to have superior written and communication skills. They also need to be abreast of the latest networking requirements of different industries as well as specific departments.
Specialists act as technical assets to support the sales team to meet their goals. They keep themselves abreast of new product, services, and technology offerings, apart from vertical solutions.
Besides helping to fix the networking issues of clients, OEM Inside Product Specialists determine the requirements of a customer by participating in conference calls and suggest the relevant support and implementation solutions. They provide support by responding to the customer request for proposals (RFP) on technical content, and they showcase the worth of their organization’s solutions to them through Internet conferences or in person on-site.
Specialists devise and present demonstrations to convince the clients to buy their networking products as per their needs. They manage estimation and pipeline for allotted accounts.
Specialists take charge of pitching a specialized suite of products and services. During the sales process, they technically advise the inside sales teams.
Specialists are responsible for delivering technical products, solutions, and services that meet the requirements of clients of fluctuating complexity though telephones, emails or chats. If not, they work with subject matter expert to concentrate on a more complex solution.
Specialists interact directly with clients to discuss deals and help solve tricky issues. They take the initiative to manage reputed accounts through product guideline discussions and account reviews to address priorities and strategies of their organization.
Specialists make use of inside and outside resources to provide the best possible competitive advantage to gain new clients. They aid in the continuing technical education and learnings of the whole organization.
Specialists should be capable of handling a diverse array of customers whom they advise and offer service quotes. They make use of services of various departments, such as engineering, manufacturing, accounts, and operations, to meet all the requirements of a client. Specialists must arrange and prioritize tasks for their organization to meet the precise needs of their clients. They publicize and position crucial strategic service offerings that help push solutions, such as ProDeploy and configuration services and ProSupport suite offerings.
Specialists also support RFP response on complex business solutions, do a balancing act of shot and long-term priorities of their organization, and research new models and technologies, such as IoT and mobility.
Importantly, the specialists need to explain to the clients how their company’s networking products will benefit their business.
Once the specialists are in-charge, they will be given the responsibility of guiding and mentoring their team members. They will advise their executive leadership to help them get more leads. Specialists need to have expertise in the networking domain.
OEM Inside Product Specialists need to have a bachelor’s degree in engineering, computer science or in a related technical field, with at least five years of experience in a technical sales role in which the specialist interacted with clients. They must have solid presentation skills.
The average annual salary of a specialist is $62,961 in the United States, according to Glassdoor.
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