Field Service Technician

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Field Service Technician

The Field Service Technician is the trained professional engaged in performing the field installation and its maintenances. Technicians are responsible for the field operation, troubleshooting, repair and client training of devices in an assigned location. They may also include training a plant’s maintenance team or other key colleagues on how to perform equipment maintenance.

The Field Service Technician delivers the service and customer assistance during field visits as per the client’s requirements. They manage all onsite fitting, patch-up, maintenance, and test cases. Technicians perform the diagnosis for the network and associated errors or technical issues and find the proper way out.

Usually the field technician work in the given site by the client, engaged in fixing and sustaining the network, hardware, software, and other telecom and IT-related set-ups.

When it comes to the telecom field, they play an essential role in the telecom sector as well.

The service technician will provide on-site customer support, installation, programming, maintenance, and repairs to a wide range of telecom systems. It includes equipment, wiring, and to other related computers or devices at several assigned locations within the agreed work areas.

Field experts work with various telecom devices and hand tools for the assistance, installation, and repair telephone poles, headsets, and associated peripherals in different locations and varied work environments.

Job Description

The Field Service Technician professionals will be accountable for upgrading the equipment including applicable software, hardware, and data telecommunications network equipment.  The major role is to work in a central office, mobile towers, outside plant (OSP), or cell sites facilitating the technical know-how in installation, commissioning and integration, modification, and removal of telecom devices as per the client satisfaction level.

The field technician is also responsible for the configuration, repair, and precautionary upkeep of telecom hardware.

The Technicians follow the client work protocol to perform hardware and software installation, move, add, change, and disposal (IMACD) of the telephone device. They make sure that telecom systems and related equipment are in best working form. The technician maintains the documentation related to downtime, repairs, and alterations.

They assist telecom engineering teams as required with installation, outline, and repairs of system hardware and software is another critical task done by the field service technician.

Apart from the above following are the essential responsibilities of Field Service Technician:

  • To offer service and customer assistance during site visits
  • To manage the workflow as per the given schedule
  • They manage the entire on-site fitting, repair, and maintenance
  • To diagnose faults or technical issues and find proper solutions
  • To produce detailed service reports for the field visits
  • Technicians should perform the document procedures
  • To operate the company owned automobile with safety along with field automation systems
  • To follow organizational filed processes and protocols
  • To follow up with technical crew and share data across the business
  • To comprehend customer needs and make suitable suggestions
  • To build confident relationships with customers with better work protocol
  • They should perform the cabling, wire folding and pulling the required cable with basic routing skills
  • They should know about essential high and low-density fiber optical systems Copper and RF Transport devices
  • To implement secondary power distribution devices and fusing projects.
  • Test and troubleshooting for faulty devices and turn-up
  • To do the configuration, fixing, data routing of the switching mechanisms.
  • They should have a secure computer and administrative skills, Microsoft Office software and technology skills.

The technicians plan and prepare documents for the system and ensure proper classification of all tools, and perform maintenance work on networks, tests, and do troubleshooting on all outages.

They should manage work according to company’s diagrams and disclaimers for the network, and ensure compliance with all safety standards, codes and manage work according to guidelines.

They are required to progress and give assistance to all client programs and perform periodic maintenance. They should monitor all requirements and ensure clients satisfaction in all the processes, perform installation and maintenance on all telecommunication networks. They should also monitor associated computer & peripheral systems of telephone systems for communication infrastructure.  

They should administer installation of PBX digital sets and analog telephone sets and associated subsidiary hardware. Prioritize the customer activities and resolve issues at customer sites for a change of premises and cross connection in equipment, and manage the installation of various telecommunication related materials, such as routers, hubs, and switches.

Job Description

Education & Certification

To be successful in this field, you will need to have an essential degree in computer science, IT, network technologies or a related field. A certification will add value to you as a professional.

There are several certifications which are beneficial for present analysts engaged with ongoing training as well as for other security specialists looking to become security analysts.

They should also possess brilliant customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by their clients. If technicians have knowledge of different computing systems, operating systems, it would be of great help for the organization.

Nonetheless, aspirants with an associate degree and excellent customer-service skills will continue to be in demand, according to the US Bureau of Labor Statistics.


As per Payscale salary estimate, the average salary of Field Service Technician is around $50, 226 per annum or more depending on experiences in the United States. However, freelance work can also be rewarding and beneficial towards progressing your career. Those interested in working on a freelance basis should visit for the best opportunities.

The overtime pay in addition to salary often applies; includes business benefits; may include performance bonuses as well. Field Service Technicians frequently receive a company vehicle, phone, laptop, etc., to help them perform their job in the field.

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