Payment Terms

Customer Upfront Payment. Payment for each job will be collected before Customer can post the job on our Platform. After Customer prepares a proposed Work Order, Customer must deposit with Field Engineer an amount equal to the maximum fee for the Work Order. We will have the right to charge the Customer’s credit card, bank account, or PayPal account for the full amount of the agreed-upon fee, in addition to our processing fee, if any. There will be an 2.75% fee charged to Customers located outside of the United States who fund their account with a credit card. Once Field Engineer receives the funds from Customer, we will make your listing available to Providers. Any funds held by Field Engineer will be held in a custodial account and will be commingled with the funds of other Customers. Customer acknowledges that Field Engineer will not pay interest on the funds it holds on deposit. Customer understands that Field Engineer will not hold Customers advance payment separately or in an escrow or trust fund or pay any Reservation Payment.

Payment of Fee to Provider. Provider will only be paid after Provider: (a) has completed all services and tasks relating to the project, (b) has uploaded and sent to the Customer via the Platform all necessary electronic reports and materials required in the Work Order (c) has verified, via the Platform, that the services, tasks, and document upload have been completed, and (d) the Customer has accepted, via the Platform, the services and otherwise made no complaints concerning the nature, quality, or timeliness of the work. Customer will have five (5) days from the day the Provider marks the job as “Complete” to accept the services. If Customer fails to accept the services in that time period, the funds will automatically be disbursed to Provider. Once payment is made to a Provider, we will have no further financial obligation related to the transaction and Customer will have waived any right to use our Dispute Resolution Procedure to dispute the nature of the work or request a return of any funds. Provider

Additional Hours Needed. If a project requires more hours than the maximum number of hours proposed in the Work Order or the nature of the services results in an increase in the price of the project, Provider must obtain Customers approval, and Customer must deposit additional funds with Field Engineer before any work may be rendered by the Provider. The Platform will provide a function that allows the Provider to request more hours, or additional fees for a project and subsequently provide the Customer the opportunity to accept such a request.

Refund of Upfront Payments. In situations where the Provider’s final invoice to the Customer is less than the maximum project fee paid by the Customer, Field Engineer will return the difference back to the Customer. Customer may also receive return of any upfront payments if the Customer cancels a project before an agreement is entered between Customer and a Provider.

Payment Information; Taxes. All information that you provide in connection with a purchase or transaction must be accurate, complete, and current. You agree to pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases or transactions.

Responsibility for Payment. You are responsible for all fees, including taxes, associated with your use of the Service. You are responsible for providing us with a valid means of payment. User must keep current payment information on file with us and User’s account must be adequately funded to pay for any services rendered.

Payment Authorization. By agreeing to these terms, you are giving us permission to charge your on-file credit card, PayPal, or other approved methods of payment for fees that you authorize us to satisfy.

Processing Fee Authorization. An applicable processing fee may be applied to payments to Providers prior to deposit in their bank account. By agreeing to these terms, you are giving us permission to charge this fee and are fully aware that it is part of the transaction between yourself and the Provider.

Customer Accounts. Funds that a Customer deposits into Customer’s Field Engineer account (“Customer Account”) is Customer’s and Customer can use it for Work Orders. When Customer creates a Work Order, the amount Customer wishes to pay to the Provider is deducted from Customer’s total available balance in the Customer Account and held in Field Engineer’s custodial account until the job is completed by the Provider or cancelled by Customer. Customer can withdraw available funds from its Customer Account at any time by submitting a support ticket on the Platform. Field Engineer will issue payment to the information in Customer’s Account .

Chargebacks. Customer acknowledges that Field Engineer has a dispute resolution process in the event you have a dispute concerning the services provided to you. Thus, once you accept a job as Complete, you waive your right to any refund for the services. If you have a dispute concerning any payment transaction, please contact our billing department. If, at any time, you contact your bank or credit card company to reject the charge of any payable Fees (“Chargeback”), this act will be considered a breach of your payment obligations, and we reserve the right to automatically terminate your use of the Services. We reserve the right to dispute any Chargeback and take all reasonable action to authorize the transaction. In the event of a Chargeback, your User Account may be terminated and any files, data, or content contained in your Account may be subject to cancellation. We will not be liable for any loss of files, data or content as a result of a Chargeback. Without limiting other available remedies, Customer must pay Field Engineers upon demand for amounts owed under this Agreement, plus interest on the outstanding amount at the lesser of one percent (1%) per month or the maximum interest allowed by applicable law, plus attorneys’ fees and other costs of collection to the extent permitted by applicable law.

Providers as 1099 Independent Contractors. Providers are 1099 Independent Contractors and are responsible for reporting their income to the IRS and paying taxes appropriately. Taxes will not be withheld for Providers. Customers agree to only post projects properly structured to ensure the classification of 1099 Independent Contractors is properly that of 1099 Independent Contractors. Providers will perform the Job as an independent contractor and nothing in this Agreement will be deemed to create a partnership, joint venture, agency, or employer-employee relationship between Provider and Customer or between Field Engineer and any Providers or any Customers. Field Engineer, however, has no liability to the Providers or any Customers if a determination legal or otherwise is made by a federal, state or local agency or authority that any Customer is a joint employer of the Providers, or that the Providers are employees of Field Engineer and/or of the Customer.

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