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The payment has been processed, but I have not received it. How do I resolve this issue?

There are two scenarios; choose your scenario from the following:

  • For the job that you have done: The amount for the job done is transferred only when your reported visit(s)/hour(s) are approved by the company or the job is marked as Complete by the company.
  • When the transaction is approved by the company, the funds do not automatically transfer to your bank/PayPal/Payoneer account. You must initiate the transfer from your FieldEngineer account to your bank/PayPal/Payoneer account.

NOTE: FieldEngineer processes the funds transfer transactions in two batches each week on Tuesday and Friday after 2:00 PM EST. You will receive the funds transferred from your Field Engineer account to your bank/PayPal/Payoneer account either on Wednesday or on Saturday, depending on the day you initiated your transfer.

If neither scenario matches your case, either contact our customer support center at, or create a ticket in the application under your profile settings: select Customer Support, and create a ticket by selecting Submit a Complaint.

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