Voice Engineers design systems for use in telecommunications field to manage VoIP (voice over Internet protocol) and telephony systems. They are responsible for tasks, such as designing, installing, operating, maintaining, and troubleshooting voice communication systems.
Besides, they must have been trained specially in the cutting-edge telecommunications’ technology. They should also frequently communicate with the people in charge of voice technology to devise plans based on the needs of an organization.
Job description and responsibilities of Voice Engineer
They need to support users and troubleshoot all their VoIP issues within an entire organization/company. To ensure this, they need to detect and address issues with trunks, profiles, endpoints, and dial plans. For this, Voice Engineers must have received the latest, practical technical experience supporting VoIP and unified communications services.
They are responsible for managing and maintaining VoIP networks by being a part of large telecommunications and network team, and also for day-to-day operations and to handle unified voice, data, and video services within organizations and WANs/LANs/MANs. Besides, they should document modifications to the infrastructure.
They will also interact with vendors for receiving support, escalating issues and for keeping themselves abreast with the latest in technologies and versions. They monitor and update key performance indicators, provide training to IT and non-IT professionals and support to others on the network team.
They must open to working in changing environments and have solid written and spoken communication skills.
Moreover, their other tasks would involve the following.
- Upgrading technical specifications.
- Testing all code entirely before its release to application certification testing, and troubleshooting all code flaws.
- Extending support for applications and components system software.
- Assist in the pricing of equipment required for a company/organization by identifying what exactly it needs for a particular environment.
Future of Voice Engineers
With technology changing exponentially, Voice Engineers would need to brush up their knowledge by being in the know about the latest developments continuously. It can be done by taking courses or attending conferences on seminars on networking.
On the career front, they stand a chance of becoming computer network architects or could take up managerial positions in information technology departments.
Educational qualifications and certifications required for Voice Engineers
A high school diploma or equivalent in computer sciences would do, but applicants with a bachelor’s degree would be preferred. Moreover, degree holders would be more likely to be considered for promotions.
They should have experience with testing and resolving issues in VoIP systems (Cisco or Genesys Telephony Platforms), reasonable programming skills in any language and knowledge in computer networking protocols, such as TCP/IP, IPv6, DHCP, DNS, etc.
Earnings of Voice Engineers
The average yearly salary for Voice Engineers is $73,208 and their median earnings per hour are $41, according to payscale.com.
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