Desktop Support Technician?

In a contemporary intelligence and with the rise of the global tech world, the role of desktop support technician is inevitable. A Desktop Support Technician is a professional, called when something goes erroneous with a desktop computer in their organization or at their designated field site. They help in troubleshooting the issue for organizations to maintain the functionality of the system to be in line with business goals. Predominantly they are responsible for installation, maintenance and troubleshooting of required software and hardware whether onsite or remotely, for client or colleagues.

Desktop Support Technician Jobs:

The Desktop support technicians are presents almost in every industry or enterprise: Hospital, IT companies, retails, Pharmaceuticals, MSP (Managed Service Providers), Network Operation centers (NOC), as freelance providers like FieldEngineer.com. Following are the customary roles and responsibilities of a skilled Desktop Support Technician jobs:

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  • To set up and manage user accounts and permissions to consent access to a network.
  • Upholding and testing security, blocking unapproved access.
  • Chalk out maintenance plan for prevention of unexpected failures.
  • Setting up the Organization’s computer system to meet specific business goals.
  • Monitoring day to day computer performance.
  • Update and maintain the computer inventory and equipment.
  • Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, AV systems connections.
  • Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
  • Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
  • Endorse and apply upgrades to systems to ensure durability.
  • Assess functional needs to regulate system purchase specifications.
  • Resolve hardware and network connectivity issues.
  • Validate & approve VPN access for all remote users.
  • Assist in technical upgrading and maintaining of entire desktop systems.
  • Support in testing and deployment of new applications and systems.
  • Train and guide staff hardware and software usage.

To be a well-recognized professional in this tech era, one needs to become or earn a relevant certification for the best foot forward on the cutting edge.

Desktop Support Technician Certification:

Apart from the essential degree in computer science, keeping in mind ever-changing world, the following are top Desktop Support Technician Certifications as a critical enhancer for your career:

  • CompTIA A+/ Network+, Microsoft, and Cisco certifications.
  • MCDST (Microsoft certified desktop support technician)
  • MCSE (Microsoft Certified Solutions Expert)
  • MCP (Microsoft Certified Professional)
  • HDI – Desktop Support Technician Certifications

Why become a Microsoft Certified Desktop Support Technician (MCDST)?

The need for proven ability is increasing in size and complexity of computer businesses. Microsoft has developed a highly specialized program as MCDST to provide an edge to the professionals, as companies rely on certifications to verify the skills per the abilities. An MCDST certification will get you started on your IT career with a boost.

How much do you earn as Desktop Support Technician:

According to PayScale, An average Desktop Support Technician salary ranges from $30,914 to $60,992 per annum depending on experience and other factors.

Working as part-time can be a great option regarding rewards and gaining the boost to the career. In the telecom world, top freelance marketplaces like FieldEngineer provides the premium juncture for freelance desktop support technician with a holistic approach.

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