Help
1. My withdrawal transaction still shows as processing even after the weekly processing schedule. When will the processing be completed?

FieldEngineer processes the Funds transfer transactions in two batches each week on Tuesday and Friday after 2:00 PM EST. You will receive the funds transferred from your Field Engineer account to your bank/PayPal/Payoneer account either on Wednesday or on Saturday, depending on the day you initiated your transfer.

If you did not receive the funds as estimated, either contact our customer support center at Support@FieldEngineer.com, or create a ticket in the application under your profile settings: select Customer Support, and select Submit a Complaint.

2. How long does it take for the funds to reach my PayPal/Payoneer account?

FieldEngineer processes the Funds transfer transactions in two batches each week on Tuesday and Friday after 2:00 PM EST. You will receive the funds transferred from your Field Engineer account to your PayPal/Payoneer account either on Wednesday or on Saturday, depending on the day you initiated your transfer.

3. How long does it take for the funds to reach my bank account?

It may take between 1–2 days for the amount to be deposited into your bank account, depending on the bank and the routing involved.

4. How long does it take to process the withdrawal transfers?

FieldEngineer processes the funds transfer transactions in two batches each week on Tuesday and Friday after 2:00 PM EST.

5. How is the Payoner/Paypal account verified?

Paypal and Payoneer verify Paypal and Payoneer accounts respectively. After your accounts are verified, we receive notification. Then your account is activated to receive funds from FieldEngineer.

6. Why is Bank Account verification required? How long does it take?

For the security purpose we verify if your bank account and routing information is correct before funds have been transferred. The time taken to verify depends on your bank timeline to process ACH.

7. How is the pay calculated? What are the deductible charges?

Companies post jobs in the form of work orders which are priced either per hour or at a fixed cost.

The following two charges are deductible from the work order payouts.

  • Platform Fee: FieldEngineer charges a 10% service fee on all the payments made to you. This 10% will apply to work order, expense, and allowance and is per transaction.
  • Insurance Fee: Updating of insurance information is not mandatory. In the absence of General Liability Insurance coverage provided by you, you will be covered by the FieldEngineer’s Portal Insurance. However, there will be a Platform Insurance fee charge of 1.5% on all your transactions.

8. The payment has been processed, but I have not received it. How do I resolve this issue?

There are two scenarios; choose your scenario from the following:

  • For the job that you have done: The amount for the job done is transferred only when your reported visit(s)/hour(s) are approved by the company or the job is marked as Complete by the company.
  • When the transaction is approved by the company, the funds do not automatically transfer to your bank/PayPal/Payoneer account. You must initiate the transfer from your FieldEngineer account to your bank/PayPal/Payoneer account.

NOTE: FieldEngineer processes the funds transfer transactions in two batches each week on Tuesday and Friday after 2:00 PM EST. You will receive the funds transferred from your Field Engineer account to your bank/PayPal/Payoneer account either on Wednesday or on Saturday, depending on the day you initiated your transfer.

If neither scenario matches your case, either contact our customer support center at Support@FieldEngineer.com, or create a ticket in the application under your profile settings: select Customer Support, and create a ticket by selecting Submit a Complaint.

9. How do I delete the bank details from my profile?

Follow these steps to delete the bank details from your profile:

  1. When you log in to your FieldEngineer account, select Payment under the profile settings.
  2. Select Payment Methods.
  3. Select the bank account you want to delete.
  4. Select Remove and click Remove Account.
10. What are the charges for transferring funds to my Bank/PayPal/Payoneer account?

There are no charges for transferring your funds from the FieldEngineer account to your bank/PayPal/Payoneer account.

11. How do I transfer funds to my PayPal/Payoneer account?

After successful verification of your PayPal/Payoneer account, you can withdraw funds from the FieldEngineer account to your PayPal/Payoneer accounts. Follow these steps below to initiate funds transfer to your bank account:

  1. Log in to your FieldEngineer mobile app.
  2. Select Payments from the bottom navigation panel.
  3. Click Withdraw in this screen, and enter the amount you wish to withdraw.
  4. Click Withdraw again.
    Now you can choose your verified accounts.
  5. Select one of your bank accounts (PayPal/Payoneer), and click Complete Withdrawal.

NOTE: FieldEngineer processes the Funds transfer transactions in two batches each week on Tuesday and Friday after 2:00 PM EST. You will receive the funds transferred from your FieldEngineer account to your bank/PayPal/Payoneer account either on Wednesday or on Saturday, depending on the day you initiated your transfer.

12. How do I transfer funds to my Bank account?

After successful verification of your bank details, you can withdraw funds from the FieldEngineer account to your bank account. Follow the steps below to initiate a funds transfer to your bank account:

  1. Log in to your Field Engineer mobile app.
  2. Select Payments from the bottom navigation panel.
  3. Click Withdraw in this screen, and enter the amount you wish to withdraw.
  4. Click Withdraw again.
    Now you can choose your verified accounts.
  5. Select one of your bank accounts, and click Complete Withdrawal.

NOTE: FieldEngineer processes the Funds transfer transactions in two batches each week on Tuesday and Friday after 2:00 PM EST. You will receive the funds transferred from your FieldEngineer account to your bank/PayPal/Payoneer account either on Wednesday or on Saturday, depending on the day you initiated your transfer.

13. How do I complete the verification process for my bank account?

After the bank details are updated in the profile, the system makes two trial deposits to your account (less than $1 each). After these deposits appear in your account, follow these steps to verify the bank account in your profile.

  1. Log in to your FieldEngineer mobile application
  2. Click on your profile image in the top-right corner.
  3. Select the Settings tab.
  4. Click Payment.
  5. Click Payment Methods.
    A small red warning icon appears beside your bank name.
  6. Select the bank account and click Verify.
  7. Enter the trial deposit amounts into the two fields provided. The trial deposits are TWO random (less than $1.00) transactions sent by FieldEngineer to your bank account. You can find them in your bank statement.
  8. Click Verify Account.

14. How do I withdraw funds from my FieldEngineer account?

There are three channels available for transferring funds from the FieldEngineer account to your bank account.

  • Through ACH Bank Transfer: available for US dollar accounts held in US.
  • Through Payoneer account: the preferred channel for accounts held outside the US. Payoneer operates in the majority of countries.
  • Through PayPal transfer: available as an alternative channel for funds transfer.
  • To withdraw, select ‘Payments’ in bottom navigation panel and click on ‘withdraw’ button present at top right corner of payments screen. And select amount, you can choose your verified accounts and again click ‘withdraw’ to transfer funds from Field Engineer to your account.

15. How do I check the transactions in my FieldEngineer account?

Follow these steps to check the details of your transactions:

  1. Log in to your FieldEngineer mobile application
  2. Select ‘Payments’ from bottom navigation panel.
  3. Under ‘Withdrawals’ you can view all your transactions.

16. How do I update my Payoneer details?

Follow these steps to add your Payoneer details:

  1. Log in to your Field Engineer mobile application
  2. Click on your profile image in the top-right corner.
  3. Select the Settings tab.
  4. Choose Payment.
  5. Select Payment Methods.
  6. Click Add a New Account at the bottom of the screen.
  7. Select Payoneer.
  8. A pop-up window appears. Do one of the following:
    • If you already have a Payoneer account, click on Already have a Payoneer Account? Sign In.
    • If you do not have a Payoneer account, select either of the options provided, Prepaid MasterCard Card or Global Bank Transfer, and click Sign Up.
      Enter your details as prompted.
  9. Make sure the Payoneer details entered match your Payoneer account profile.
  10. NOTE: All the details must be KEYED IN because “Copy and Paste” is not allowed.

17. How do I update my PayPal details?

Follow these steps to add your PayPal details:

  1. Log in to your Field Engineer mobile application
  2. Click on your profile image in the top-right corner.
  3. Select the Settings tab.
  4. Choose Payment.
  5. Select Payment Methods.
  6. Click Add a New Account at the bottom of the screen.
  7. Select PayPal.
  8. Click Submit.
  9. Enter your PayPal email, first name, and last name in the fields provided.
  10. Click Submit.
  11. Verify the PayPal Email, First Name, and Last Name fields match you PayPal account profile.

NOTE: All the details must be KEYED IN because “Copy and Paste” is not allowed.

18. How do I add my Bank details?

Follow these steps to add your bank details:

  1. Log in to your Field Engineer mobile application
  2. Click on your profile image in the top-right corner.
  3. Select the Settings tab.
  4. Choose Payment.
  5. Select Payment Methods.
  6. Click Add a New Account at the bottom of the screen
  7. Select Bank Account.
  8. Click Submit.
  9. Enter the bank information in the Routing Number, Account Number, and Retype Account Number fields.
  10. Enter any other details for which you are prompted, and click Submit.

    The previous Bank Accounts screen reappears. A small red warning icon appears beside your bank name.

  11. Click on the warning icon, and click Verify.
  12. For verification purposes, a small amount is deducted from your bank account. Enter that exact amount in the Trail Deposit 1 and Trial Deposit 2 fields.
  13. Click Verify Account.
  14. NOTE: You should use a CHECKING ACCOUNT because a savings account sometimes creates problems in ACH transfers. Note that all the details must be KEYED IN because “Copy and Paste” is not allowed.

1. How is FieldEngineer.com different from other job search portals?

Fieldengineer.com is a marketplace that connects qualified and skilled engineers directly to businesses. Engineers’ profiles have information about their skills, certifications, and work history, along with the platform ratings that engineers receive upon successful completion of work orders. Businesses can directly engage with engineers based on the engineer’s profile.

2. What is the average pay rate and average number of hours per work order?

It depends on the business, location, and hours for which the service is being requested. The businesses choose the pay rate, and the engineers choose the work order. The engineers can always submit a counter offer for the pay and a request to change a scheduled date, but the business can either accepts or rejects the offers from the engineers.

3. What are the requirements for applying for jobs in Field Engineer (citizenship, visa, etc.)?

Field Engineer is a global marketplace. The engineers who apply for jobs need to have a valid work permit in that country and an appropriate skillset for the particular job.

4. What kind of Jobs are available at FieldEngineer.com?

You can expect all kinds of network and telecom related jobs, starting from Network Assessment Surveys, Site Readiness Surveys, Network Designing, Network Configuration, Onsite Deployment of network/telecom hardware, etc.

5. Can I create a Business account to post jobs and bid for jobs using the same account?

No, a Business account cannot be used as an engineer account and vice versa. There are dedicated accounts created for Business and Engineer.

6. Do I need a special handheld device for working with FieldEngineer.com?

No, you do not need any special handheld device other than a smart phone. There will be times when a work order requires special tools like console cable, cable testers, etc. to complete the work order. These tools will either be provided to you or we will reimburse you for any tools you purchase.

7. Does FieldEngineer.com screen and perform background checks for the engineers?

Yes, we perform the background checks of the engineers after they become eligible and fill out the details required for the background checks in their profile section.

8. Does FieldEngineer.com validate the certification and experience?

Yes, we validate the skillset and experience through certifications of the engineers.

9. How can I ensure that the information (SSN and Bank details) I posted is secure and safe?

The contract terms in our User Agreement protect the confidentiality of your information.

10. Can I view the availability of jobs in my locality before registering?

Fieldengineer.com is not a job search platform, but rather it is a marketplace where the businesses list jobs, and available engineers post profiles. Businesses review engineers and engineers apply to suitable jobs.

11. Where is FieldEngineer.com located? Is there a phone number to call-in?

FieldEngineer.com is a global company operating from various strategic locations across the world. FieldEngineer.com has its headquarters at 77 WATER STREET, SUITE 7000, NEW YORK, NY 10005, and can be reached by phone at 555-666-7777.

12. Is there a mobile app for this website?

  • Yes, Mobile App can be downloaded from Google play store and Apple app store by searching for “field engineer app”

13. Is multiple logins supported?

  • User can have multiple login Ids as long as unique data is maintained.

14. How to retrieve my username?

  • On landing page Click on CONTACT icon located right top on header.
  • Find Contact number and call customer service to retrieve username.

15. How should I reset my username and password?

  • You can’t change login username. Follow registration process below.
  • On landing page Click on SIGN UP icon located on header.
  • Click on ENGINEER icon and enter details on Sign Up pop window.
  • Login to the email account provided in Sign Up.
  • Notice that there is an automated email sent by FE system.
  • Open the email and click on confirmation link provided by the system to complete the registration.

16. How do I change my password as an Engineer?

Go to Profile Management and change the password. In case if you forget your password please reset your password from the home page by providing username or email address that you registered with.

Steps:
After successful login, follow the steps below.

  • Navigate through Main Menu (Left Top – ) > Profile Management > Manage Profile >

Follow the screen to change pw and Click on SAVE button to complete action.

17. How do I register myself as an engineer?

  • On landing page Click on SIGN UP icon located on header.
  • Click on ENGINEER icon and enter details on Sign Up pop window.
  • Login to the email account provided in Sign Up.
  • Notice that there is an automated email sent by FE system.
  • Open the email and click on confirmation link provided by the system to complete the registration.

18. Does “fieldengineer.com” uses cookies?

Yes, to maintain system security & integrity

19. Does Field Engineer checks the certification and screen the engineers?

At Field Engineer we strive to provide a qualified resource. This includes working diligently to verify that Engineers are representing themselves correctly. We start by authenticating the email address of registered users. We verify the certification details from the providers if they are available. Ultimately however, it is your responsibility to do the final screening to help ensure that the engineer is a fit for your job.

21. How can I ensure that the information I posted is secure & safe?

The Contract terms in our User Agreement set forth confidentiality of your information. You can also add additional confidentiality terms to your job, if needed you can get a Non-Disclosure Agreement signed by the engineer.

1. Why should I carry General Liability insurance?

Please refer to Terms & Conditions section.

2. Why should I carry Errors & Omissions insurance?

Please refer to Terms & Conditions section.

4. Process of getting a quote regarding insurance coverage?

Please refer to Terms & Conditions section.

1. How can I see published jobs orders?

Login to your Field Engineer App and go to ‘Marketplace’ found at the bottom navigation panel. Here you can see all the active jobs available to apply in marketplace. If you wish to see specific jobs, then narrow down your search by filtering. Click the ‘Filter’ icon present at the top left corner of ‘Marketplace’. Then change the filter setting to match your search. Then all the job list available in your selected filter criteria will be displayed under ‘Marketplace’ screen.

2. How do I apply for available jobs in the area?

Login to your Field Engineer App and go to ‘Marketplace’ found at the bottom navigation panel. Click on ‘View’ to see the details of jobs. If you wish to apply, just click on ‘Apply’ found at the bottom right navigation panel.

3. How do I know if a Job has been assigned to me?

You will receive a push notification. To receive an email alert, you will need to turn on email notifications under ‘Profile & Settings’ section.

4. What should I do if I am unable to go to the job site?

  • Please contact the business through our messaging app and inform them. Please note that this will effect your rating on the platform which can effect future job applications.

5. What kind of Job can I get done?

  • Any jobs related to onsite field work for LAN & WAN networks not just limited to site surveys, Site Readiness work, RACK & Stack of Network Devices, Break-Fix Support, Dmarc Extensions and Internal Cabling.

6. What is the process to follow in case of payment not received?

Please raise a ticket from our help center and our representative will get in touch with you.

7. What is the benefit of Drug Tests and Background Checks cleared?

  • Drug & background tests will be give you an upper hand with the fellow engineers as the businesses wants to use a verified engineers.

8. What is Field Engineers job cancellation policy?

Job can be cancelled by business with penalty. The penalty is depends on JOB STATUS, the details below illustrates the policy:

  • Job Status in ‘draft’ state> No penalty
  • Job Status in ‘Assigned’ state > No penalty
  • Job Status in ‘Accepted’ state > More than 24 Hours before the scheduled time – 5% from the Contract
  • Job Status in ‘Accepted’ state > Less than 24 Hours before the scheduled time – 15% from the Contract
  • Job Status in ‘IN-TRANSIT’ state > 25% from the Contract
  • Job Status in ‘CHECK-IN’ state > 35% from the Contract
  • Job Status in ‘COMPLETE’ state > No Cancellation (100% from the Contract)

9. What are forms W9 and 1099 and why do we need them?

These forms are required by the federal governments to accurately report the payments.

10. How does Field Engineer Charge the service fee?

  • Field Engineer charges your Engineer a 10% service fee on all the payments approved by you.
    This 10% will apply to work order, expense and allowance.

11. How do we protect your privacy?

  • Access to the system features / data will be granted based on user type, Job status and assignment.
  • Privacy agreement supported by Privacy Act.

12. How do I know if a Job has been assigned to me?

You will receive an email notification about the change of status from applied to assigned.

13. How do I apply for available jobs in the area?

Go to View all Jobs and then go to Active Tab and start applying.

14. How can I see published Job orders?

Jobs published (Active) can be viewed through as below after successful login into the system: Main Menu (Left Top – ) > Job Management > Manage Job

1. What is the process for dispute and dispute resolution?

Most of the disputes can be resolved by contacting the Engineer/Business. In case of unresolved dispute raise a ticket in our Help center and one of our representative will get in touch with you to resolve disputes.

2. The payment has been processed from your end, but I have not received it? How can I resolve this issue?

  • After successful login, Click on HELP > Click on FIND HELP > On help page Click on Open New Ticket Tab.
  • Select Report a Problem in Help topic drop down menu and follow instruction on the page.

3. How should I transfer money in to my account?

We have 3 available options they are:

  • ACH
  • Paper Check

Credit Card

4. How is pay calculated?

Pay is calculated as per the posted method. For hourly rate/ per device, reported hours/reported devices will be multiplied by the hourly/per device rate minus field engineer’s service fee. For Fixed Rate, rate minus field engineers service fee.

5. How do I withdraw my available balance?

If you request a transfer the money will be transferred to you by the method you used to transfer the money to field engineer account. Please note there could be a service charge associated with all credit cards transaction.

  • After successful login, navigate through Main Menu (Left Top – ) > Home > Dash board >
  • In My Account section Click on “+” to add a transaction
  • Following the instructions on Account Transaction page to transfer funds from FE account to the registered Bank account.

6. Can I receive a payment directly to my bank account?

Yes, the steps below will illustrate the process.

  • After successful login, navigate through Main Menu (Left Top – ) > Home > Dash board >
  • In My Account section Click on “+” to add a transaction

Following the instructions on Account Transaction page to transfer funds from FE account to Engineer registered Bank account.

7. Can I receive a payment directly into my pay-pal account?

Payment can be made to the registered bank account in the FE system.

1. Why is my profile not getting any job alerts?

If you have turned off the Messages or Offers email or push notifications, you will not receive any job notifications even if the jobs are posted within 100 miles of your address location. To receive job alerts, turn on at least one of the abovementioned notifications.

Also, you should keep your profile updated because our job notification system runs on profile matching. For example:

  1. Location: If your location is updated, any jobs posted are in your location, you will get a notification.
  2. Skill matching: If a job is posted in the marketplace that matches your skill, you will get a notification.

2. How do I subscribe/unsubscribe email and mobile alerts?

Follow these steps to subscribe or unsubscribe email and mobile alerts:

  1. Log in to your Field Engineer mobile application.
  2. Click on your profile image at the top-right corner.
  3. Select the Settings tab, and then select Notifications section.
  4. Here you are provided with options to turn on/off various notifications.

3. Is there any size limitation to update the Experience and About Me sections?

Yes, the ‘About me’ section allows you to enter content up to 4000 characters.

4. Is my job title vital for getting jobs assigned?

Yes, Job Title plays a vital role in gaining visibility in the market place. We suggest you update your Job Title to something similar to “Field Engineer,” “Network Engineer,” or “Datacenter Technician.”

5. What is the significance of the About Me section?

About me allows you to describe who you are, areas of interest, working experience, expertise, years of service, practical training, etc.

6. Is there any way, to upload my resume?

There is no need for you to upload the resume into your profile. However, you can update portions of it in the About me section in your profile page.

7. How do I change my address to a different country?

Because of compliance reasons, the system does not allow change of address into or out of the USA. However, you may create another account with a different email ID or delete the current account and use the same email ID to register it again with the NEW address.

8. How do I change my address?

Follow these steps to update the address:

  1. Log in to the FE portal.
  2. Click on your profile image at the top-right corner.
  3. Click Edit.
  4. Scroll down to the Location section, and type your City, State, and Country in the first address line.
  5. Select the address from the drop-down list.
  6. Click Save.

9. I can’t find my skills on the list?

If your skills are not on the list, then reach out our Customer Support Center asking that your skill is not available and write a detailed information on your skill, and they can add the new skill to your profile. To do so either contact our customer support center at Support@FieldEngineer.com, or create a ticket in the application under your profile settings: select Customer Support, and create a ticket by selecting Submit a Complaint.

10. How do I update my skills in the profile?

Follow these steps to update your skill in your profile:

  1. Log in to Fieldengineer.com your Fiel Engineer App.
  2. Click on your profile image at the top-right corner.
  3. Under the Profile tab, select Skills. (When you start entering a Skill, matching entries from our database appear in a drop-down list).
  4. Select the relevant entries one by one from the list, andlist and click Back to verify the skill selected.
  5. Click Save.

1. How do I change my registered email address?

We do not encourage you to change your registered email address. But if unseen circumstances require a change, you must send an email to our customer support center at Support@FieldEngineer.com along with your new email address. The body of the email should contain the old email address and a request that the customer support center change the email address. A verification code will be sent to your new email address; upon confirmation of your verification code, the email will be changed.

2. How do I reset my password?

Follow these steps to reset the password:

  1. Click on Forgot Password? on the login window.
  2. Enter the email address you had used to register; then click Send Code.
  3. Retrieve the authentication code sent to your email.
  4. Enter the registered email ID, code, enter a new password, and retype your new password. The password must be at least 8 characters long and contain a digit, an uppercase letter, and a lowercase letter.
  5. Click Submit.

3. I am unable to log in to my FE profile after completing the signup process?

Make sure that you are entering the correct email address with which you registered at FieldEngineer.com/Field Engineer App. Make sure the password is case-sensitive and correct. If you are still having issues, please contact our customer support center at support@fieldengineer.com

4. Unable to find my address in the drop-down list. How do I update my address?

Follow these steps to update your address:

  1. Select your Country from the drop-down list provided.
  2. Enter the City and State in the address field.
  3. Select an address (closest to your address location) from the drop-down list on the screen.
  4. This may also include your Street address. Updating of other address details. are optional and can be done later.
5. I didn’t receive the validation code to my email? How do I activate my account?

Follow these steps to activate your account:

  1. Enter your name and email, set the password, and click Sign Up.
    You receive an email with a verification code to the email address you provided.
  2. Click Resend Email on your mobile screen.

NOTE: If it doesn’t work the second time, contact our Customer Support Center at support@fieldengineer.com

6. What is the difference between Business account and Engineer account?

A Business account is for the companies who post jobs in the form of Work Orders. An Engineer account is for technicians who apply or bid for executing the Work Orders (jobs).

7. How do I register with Field Engineer Portal?

Follow these steps to register yourself at FieldEngineer.com:

  1. Download the FieldEngineer Mobile app from the Apple App store or Andriod Play store.
  2. After installation, launch the app and click on the Sign Up button found at the top right corner of the screen
  3. Enter your Name, Email Address, and Password, Retype the password.
  4. linkA Validation code will be sent to your registered email address.
  5. Enter the validation code into your mobile App and click ‘Login to Continue’.
  6. Log in back to your profile at Field Engineer mobile app and update your profile,under ‘Payment section add tax, insurance and payment methods.(Note: Address should be – “City,” “state,” “country”). Also do not forget to update turn on your notifications.

1. What are the tax and insurance requirements for Non-US locations?

Updating of Tax and Bank Details are not required for engineers residing outside the US. But Engineers outside the US at will by default be set to use our Field Engineer portal’s insurance.

If you use the Field Engineer portal’s insurance coverage, 1.5% of the total amount of the work order will be deducted.

2. Why do I need to add “Field Engineer” in the certificate holder section on the COI?

This verifies that the information has been uploaded by the engineer. If verified, the insurance will be approved; otherwise it will be rejected.

3. What Type of insurance details are required to be updated?

The policy must be a General Liability Insurance. Professional Liability Insurance is not acceptable.

4. Why is it required to update my insurance details?

In the absence of valid General Liability Insurance coverage, you will be automatically using Field Engineer portal’s insurance coverage for which you will be charged a nominal 1.5% fee on all your transactions.

5. How long does it take to get the Insurance details verified?

Insurance details are verified within 24 hours of submitting the document. If they are not verified, either contact our customer support center at Support@FieldEngineer.com, or create a ticket in the application under your profile settings:

  1. Select Customer Support.
  2. Create a ticket by selecting Submit a Complaint.

6. How do I add my Insurance details and upload the Certificate of Insurance (COI)?

To update your profile with Insurance details, follow these steps:

  1. Log in to your Field Engineer mobile application, and click on your profile image in the top-right corner.
  2. Select the Settings tab.
  3. Choose Payment.
  4. Select Insurance and Supporting Documentation.
  5. Select the second option that says ‘Select Use your own insurance. (If this option is selected and insurance records are not current, the portal will automatically charge 1.5% of the total amount of the work order to add your Insurance.)’
  6. Click Add Insurance
  7. Enter all the details asked, such as: Insurance company, policy number, Insurance start and expiry date, Insurance limit amount. And select ‘Upload General Liability Insurance Document’ to upload your COI.
  8. Select the two checkboxes to replicate your General Liability information to Automobile and/or Workers section. Then click ‘Add’.

NOTE: The Insurance Document must be below 5MB.

NOTE: The document can be uploaded in all the usual formats, for example: Pdf, png, jpg, jpeg, csv, text, doc, xls, etc.

7. How can I change my SSN number?

You cannot change the SSN number after transactions are updated in your profile. However, for the profiles without any transactions, you can delete the tax detailsdetails, so you can create a new tax record and update your SSN with the correct details. To request for the deletion on your existing tax details, either contact our customer support center at Support@FieldEngineer.com, or create a ticket in the application under your profile settings:

  1. Select Customer Support.
  2. Create a ticket by selecting Submit a Complaint

8. What is the process for updating tax details of my company?

When you log in to your FieldEngineer mobile application, you can update your tax information under your ‘Profile & Settings’, then under ‘Settings’ tab, select ‘Payment’ and select ‘tax Information’. There you need to enter all requested details like, company name, EIN, address,Federal Tax Classification* type and checkbox ‘I agree…’ then click ‘Save’. Once complete, our customer support center will receive the update, and the verification process starts. You will get an update within 24 hours of submitting. If your information is not updated, either contact our customer support center at Support@FieldEngineer.com, or create a ticket in the application under your profile settings:

  1. Select Customer Support.
  2. Create a ticket by selecting Submit a Complaint.

9. How long does it take to get the tax details verified?

Tax details are verified within 24 hours from the time you upload the tax document(s). You will receive an email notification when your tax detail is verified. If you do not receive an email notification, either contact our customer support center at Support@FieldEngineer.com, or create a ticket in the application under your profile settings:

  1. Select Customer Support.
  2. Create a ticket by selecting Submit a Complaint.

10. How do I add my tax details?

Follow these steps to log in to your profile in the Field eEngineer applicationApp, and update the tax information:

  1. Log in to your Field Engineer mobile application.
  2. Click on your profile image in the top-right corner.
  3. Select the Settings tab.
  4. Choose the Payment option.
  5. Click Tax Information.
  6. Select As a business/an individual and enter the details as you are prompted.
  7. And click Save

1. My visit log has not been approved for the past three days; what do I do?

You will need to Contact the company and check with them.

2. I have completed the job but there is no option to mark it as Job Completed.

Report hours in the visit log; no further action is required from you to close the work order. The company that posted the job will mark it as completed.

3. How do I mark a job that I do not want to be displayed in my dashboard?

Control the jobs listed in your dashboard in one of these ways:

  • Select Filtering at the top-left corner of the Marketplace screen.
  • Select Sorted by below your profile image on the Marketplace screen.

4. How can I request to reschedule an assigned Work Order?

If you have not applied to the job yet, you cannot submit your proposed date/time as a counter offer. You will need to apply for the job and then request. To counter, click View on the work order for which you want to apply. Then click Counter at the left side of bottom navigation panel.
If you have accepted the work order, you can place your request for rescheduling by contacting them either by phone or message.

5. Can I print a work order?

No, you cannot print a work order.

6. What should I do if I cannot execute an assigned work order?

Contact the company that posted that work order and let them know. The contact details of the company appear under the Contacts section of the work order. You can also message the company through the Contact button at the right side of the Job Details section.

7. Can I search and see the details of a specific work order in the system?

Currently for engineers there is no provision to search a specific work order. Instead, you can sort based on various options and see the work orders by clicking Sorted by below your profile image under the Marketplace tab.

8. How can I search for works orders for a specific type of work?

Currently for engineers there is no provision to search for a specific work order or type of work. Instead, try to filter the skills that are needed for the type of work order you want. Then check among the results for the particular type of work order you want.

Follow these steps to filter the work orders:

  1. Click on the filter icon at the top-left corner of the Marketplace.
  2. Scroll to the bottom of the screen, and click Select Skills.
  3. Select the skill, and click Filter.
9. How can I search for work orders scheduled during my availability hours?

Follow these steps to search for work order scheduled during your availability:

  1. Log in to your FieldEngineer mobile app; a filter icon appears at the top-left.
  2. Click on the filter icon.
  3. Enter the hours when you are available in the Scheduled Date Range section.
  4. Click Filter at the bottom of the screen.
    All the jobs present in marketplace during your available hours appear. Check the work orders that are scheduled at your available timings and apply.

10. How do I withdraw from a counter offer?

After the company approves your offer, you can contact them to withdraw you from the assignment.

11. Can I negotiate the terms in the work order after it has been assigned to me?

You can directly contact the company that posted the work order for negotiating any changes to the work order.

12. How do I make a counter offer?

Follow these steps to propose a different price for the work order:

  1. Click View on the work order in which you are interested.
  2. Click COUNTER beside the Apply button at the bottom navigation panel.
    A pop-up window appears with the How Counter Works message.
  3. Click Create Counter.
  4. Enter your proposal to change either the Total Service hours, Job Rate, Scheduled Date, or Scheduled Time and add a Note explaining why you propose requested changes.
  5. Click Submit Counter.
13. What is a counter offer?

Use a counter offer to propose a different price for a work order, total hours to complete job and service date/time.

14. How long after I apply does it take to know whether the job has been assigned?

If you have turned on the email or push notifications, you will receive an immediate notification when the company assigns you to a job.

15. How long does it take to get paid after completion of the job?

The amount for the job done will be transferred to your FieldEngineer account only when your reported visit(s) and/or hours are approved by the company, or when the job is marked as complete by the company.

When the transaction is approved by the company, the funds do not automatically transfer to your bank/PayPal/Payoneer account. You must initiate the transfer from your FieldEngineer account to your bank/PayPal/Payoneer account.

16. How do I report hours worked beyond the maximum hours in the work order?

Follow these steps to claim additional hours for the work order:

  1. Under the Time section of the work order, select Request Additional Hours.
  2. Type in your hours and a message, and click Request Hours.
    When the company approves, you will get paid for these extra hours.

17. How do I attach documents to my visit log?

Follow these steps to attach documents to your visit log:

  1. Log in to your FieldEngineer mobile app.
  2. Click My Job in the bottom navigation panel.
  3. Click My Jobs from the top navigation panel.
  4. Select the In Progress tab from the top sub-panel.
  5. Click View for the work order you want.
  6. Under Instructions, select the Tasks section.
  7. Click on the Upload icon, and choose the files to upload.

18. How do I report my work hours for the work order?

Follow these steps to report work hours in the visit log:

  1. Log in to the Field Engineer mobile app.
  2. Select My Job from the bottom navigation panel.
  3. Select the My Jobs tab from the top navigation panel.
  4. Select the In Progress tab from the top sub panel.
  5. Click View on the work order for which you want to report hours.
  6. Click Checkout at the bottom-left corner.
  7. Enter the hours, Closing notes (if any), Expenses amount, and description (if any), and click Checkout.

When you are done reporting the hours, the company that posted the job reviews the visit log and approves it for payment. Once the visit log has been approved, the funds are added to your FieldEngineer account.

19. How would I know if the work order I applied for has been assigned to another engineer?

If you are assigned to the job, and your email/push notifications are turned on, you will be notified. If the job you had applied for is assigned to other engineer, you will not get any form of notification because this is against our policy.

20. Why do work orders that I completed still appear in my progress tab?

Until the company approves your reported hour(s)/visit(s) and marks the work order as completed, the status of the job is shown as In-progress.

21. Why are jobs that were scheduled months back still appearing in my dashboard?

Jobs scheduled months before either have not found the engineer with suitable skill-set and certifications, or none of the engineers haves applied for them. Such jobs are present in the marketplace for a longer duration. You can see such jobs because either they are within 25 to 100 miles of your location or your skill-set and certifications match the requirements for the job.

22. Hundreds of jobs are available; why am I not seeing any work orders in my dashboard?

You can see the jobs in your dashboard only in the following two scenarios:

  • The On site tab lists all the Jobs that are available within your locality from 25 Miles to 100 Miles. If you cannot see any jobs, it may be that there are no new jobs posted in your locality.
  • The jobs under the Remote tab are visible only if you have the required certifications and skill-set for the posted job.

If you do not see any available jobs, either contact our customer support center at Support@FieldEngineer.com, or create a ticket in the application under your profile settings: select Customer Support, and select Submit a Complaint.

23. How do I withdraw from an applied work order?

Presently there is no provision to withdraw an offer once applied. However, after the job is assigned, you can contact the company who posted the job and withdraw from the assignment.

24. How do I view and apply for jobs and work orders?

Follow these steps to view and apply for work orders:

  1. Log in to your FieldEngineer mobile app
  2. Click on Market Place on the bottom-left of the navigation panel.
  3. The Market Pplace displays all the active jobs to which you have not applied. This screen has two tabs in the top navigation panel, On site and Remote.

    • The On site tab lists all the available jobs within your locality from 25 miles to 100 miles.
    • The jobs under the Remote tab appear only if you have the required certifications and skill-set in your profile.
  4. Click View to see the job details.
  5. After you find the work orders for which you want to apply, click Apply at the bottom-left of the screen.

    Once you click on Apply, the system updates the request and takes you to the Applied screen, where you can see all your applied jobs.