1. Where is FIELD ENGINEER registered?

  • FIELD ENGINEER is registered in New Jersey and have offices in New Jersey and New York.

2. Is there a mobile app for this website?

  • Yes, Mobile App download link

3. Is multiple logins supported?

  • User can have multiple login Ids as long as unique data is maintained.

4. How to retrieve my username?

  • On landing page Click on CONTACT icon located right top on header.
  • Find Contact number and call customer service to retrieve username.

5. How should I reset my username and password?

  • You can’t change login username. Follow registration process below.
  • On landing page Click on SIGN UP icon located on header.
  • Click on ENGINEER icon and enter details on Sign Up pop window.
  • Login to the email account provided in Sign Up.
  • Notice that there is an automated email sent by FE system.
  • Open the email and click on confirmation link provided by the system to complete the registration.

6. How do I change my password as an Engineer?

Go to Profile Management and change the password. In case if you forget your password please reset your password from the home page by providing username or email address that you registered with.

Steps:
After successful login, follow the steps below.

  • Navigate through Main Menu (Left Top – ) > Profile Management > Manage Profile >

Follow the screen to change pw and Click on SAVE button to complete action.

7. How do I register myself as an engineer?

  • On landing page Click on SIGN UP icon located on header.
  • Click on ENGINEER icon and enter details on Sign Up pop window.
  • Login to the email account provided in Sign Up.
  • Notice that there is an automated email sent by FE system.
  • Open the email and click on confirmation link provided by the system to complete the registration.

8. Does “fieldengineer.com” uses cookies?

Yes, to maintain system security & integrity

9. Does Field Engineer checks the certification and screen the engineers?

At Field Engineer we strive to provide a qualified resource. This includes working diligently to verify that Engineers are representing themselves correctly. We start by authenticating the email address of registered users. We verify the certification details from the providers if they are available. Ultimately however, it is your responsibility to do the final screening to help ensure that the engineer is a fit for your job.

11. How can I ensure that the information I posted is secure & safe?

The Contract terms in our User Agreement set forth confidentiality of your information. You can also add additional confidentiality terms to your job, if needed you can get a Non-Disclosure Agreement signed by the engineer.

1. Why should I carry General Liability insurance?

Please refer to Terms & Conditions section.

2. Why should I carry Errors & Omissions insurance?

Please refer to Terms & Conditions section.

4. Process of getting a quote regarding insurance coverage?

Please refer to Terms & Conditions section.

1. What should I do if I am unable to go to the job site?

  • Please contact the business through our messaging app and inform them. Please note that this will effect your rating on the platform which can effect future job applications.

2. What kind of Job can I get done?

  • Any jobs related to onsite field work for LAN & WAN networks not just limited to site surveys, Site Readiness work, RACK & Stack of Network Devices, Break-Fix Support, Dmarc Extensions and Internal Cabling.

3. What is the process to follow in case of payment not received?

Please raise a ticket from our help center and our representative will get in touch with you.

4. What is the benefit of Drug Tests and Background Checks cleared?

  • Drug & background tests will be give you an upper hand with the fellow engineers as the businesses wants to use a verified engineers.

5. What is Field Engineers job cancellation policy?

Job can be cancelled by business with penalty. The penalty is depends on JOB STATUS, the details below illustrates the policy:

  • Job Status in ‘draft’ state> No penalty
  • Job Status in ‘Assigned’ state > No penalty
  • Job Status in ‘Accepted’ state > More than 24 Hours before the scheduled time – 5% from the Contract
  • Job Status in ‘Accepted’ state > Less than 24 Hours before the scheduled time – 15% from the Contract
  • Job Status in ‘IN-TRANSIT’ state > 25% from the Contract
  • Job Status in ‘CHECK-IN’ state > 35% from the Contract
  • Job Status in ‘COMPLETE’ state > No Cancellation (100% from the Contract)

6. What are forms W9 and 1099 and why do we need them?

These forms are required by the federal governments to accurately report the payments.

7. How does Field Engineer Charge the service fee?

  • Field Engineer charges your Engineer a 10% service fee on all the payments approved by you.
    This 10% will apply to work order, expense and allowance.

8. How do we protect your privacy?

  • Access to the system features / data will be granted based on user type, Job status and assignment.
  • Privacy agreement supported by Privacy Act.

9. How do I know if a Job has been assigned to me?

You will receive an email notification about the change of status from applied to assigned.

10. How do I apply for available jobs in the area?

Go to View all Jobs and then go to Active Tab and start applying.

11. How can I see published Job orders?

Jobs published (Active) can be viewed through as below after successful login into the system: Main Menu (Left Top – ) > Job Management > Manage Job

1. What is the process for dispute and dispute resolution?

Most of the disputes can be resolved by contacting the Engineer/Business. In case of unresolved dispute raise a ticket in our Help center and one of our representative will get in touch with you to resolve disputes.

2. The payment has been processed from your end, but I have not received it? How can I resolve this issue?

  • After successful login, Click on HELP > Click on FIND HELP > On help page Click on Open New Ticket Tab.
  • Select Report a Problem in Help topic drop down menu and follow instruction on the page.

3. How should I transfer money in to my account?

We have 3 available options they are:

  • ACH
  • Paper Check

Credit Card

4. How is pay calculated?

Pay is calculated as per the posted method. For hourly rate/ per device, reported hours/reported devices will be multiplied by the hourly/per device rate minus field engineer’s service fee. For Fixed Rate, rate minus field engineers service fee.

5. How do I withdraw my available balance?

If you request a transfer the money will be transferred to you by the method you used to transfer the money to field engineer account. Please note there could be a service charge associated with all credit cards transaction.

  • After successful login, navigate through Main Menu (Left Top – ) > Home > Dash board >
  • In My Account section Click on “+” to add a transaction
  • Following the instructions on Account Transaction page to transfer funds from FE account to the registered Bank account.

6. Can I receive a payment directly to my bank account?

Yes, the steps below will illustrate the process.

  • After successful login, navigate through Main Menu (Left Top – ) > Home > Dash board >
  • In My Account section Click on “+” to add a transaction

Following the instructions on Account Transaction page to transfer funds from FE account to Engineer registered Bank account.

7. Can I receive a payment directly into my pay-pal account?

Payment can be made to the registered bank account in the FE system.