1. How can I ensure that the information I posted is secure & safe?

The Contract terms in our User Agreement set forth confidentiality of your information. You can also add additional confidentiality terms to your job, if needed you can get a Non-Disclosure Agreement signed by the engineer.

2. How do I change my password as a Business?

Go to Profile Management and change the password. In case if you forget your password please reset your password from the home page by providing username or email address that you registered with.

1. Does “fieldengineer.com” uses cookies?

Yes, to maintain system security & integrity

2. How should I reset my username and password?

  • You can’t change login username. Follow registration process below.
  • On landing page Click on SIGN UP icon located on header.
  • Click on ENGINEER icon and enter details on Sign Up pop window.
  • Login to the email account provided in Sign Up.
  • Notice that there is an automated email sent by FE system.
  • Notice that there is an automated email sent by FE system.
  • Open the email and click on confirmation link provided by the system to complete the registration.

3. How to retrieve my username?

  • On landing page Click on CONTACT icon located right top on header.
  • Find Contact number and call customer service to retrieve username.

4. Is multiple logins supported?

  • User can have multiple login Ids as long as unique data is maintained.

5. Is there a mobile app for this website?

  • Yes, Mobile App download link

1. Can a job be saved as a draft and modified later for activation?

  • Yes, click on ‘Draft’ to save as draft and can be activated later.

2. Can I send a notification to all registered users upon creating a new Job?

No, you can communicate to only registered users who applied for Job.

3. How do I assign a job to an engineer?

Post a detailed job description, Scheduled date, Tasks to be performed onsite, Onsite Contact Details and any required qualifications. Engineers in the area will start applying for jobs and you can review their experience and based on their ratings you can assign them the job. Engineer will go onsite and perform the activity based on the job description and tasks and complete the work. You can be in touch with the engineer through our Messaging platform while he performs the job.

4. How do I assign the work to a right engineer?

In a simple 3 step process you can choose the right engineer for your job.

3 Steps:

  1. Post a job.
  2. Check the skills & ratings of the Engineer. (If needed contact them through our messaging service)
  3. Assign the job

5. How do I clone a job?

After successful login, follow the steps below.

  • Navigate through Main Menu (Left Top – ) > Job Management > Manage Job >
  • Click on DRAFT, ACTIVE, ASSIGNED, PROGRESS, TODAY, COMPLETED links to retrieve created jobs in based on Job status.
  • Click on Job Order number to retrieve further details of any Job.

Click on CLONE button on Right Top to clone the existing Job.

6. How do I create a new Job?

After successful login, follow the steps below.

  • Click on ‘+’ Add a Job icon on header menu around in the middle.
  • Complete Job Details in Details tab and continue to fill the information in Contacts, Tasks, Payment, Qualification and Shipment tabs as applicable.
  • Click on ‘Draft’ to save as draft and will not be available for Engineers to review and apply.

Click on ‘Active’ to save as active and the job will be available for Engineers to review and apply.

7. How do I delete an active job that I do not need to display on this website?

Job can be deleted by business with penalty. The penalty is depends on JOB STATUS, the details below illustrates the policy:

  • Job Status in ‘draft’ state> No penalty
  • Job Status in ‘Assigned’ state > No penalty
  • Job Status in ‘Accepted’ state > More than 24 Hours before the scheduled time – 5% from the Contract
  • Job Status in ‘Accepted’ state > Less than 24 Hours before the scheduled time – 15% from the Contract
  • Job Status in ‘IN-TRANSIT’ state > 25% from the Contract
  • Job Status in ‘CHECK-IN’ state > 35% from the Contract

Job Status in ‘COMPLETE’ state > No Cancellation (100% from the Contract)

8. How do I put an active job on hold?

Job can be cancelled by business with penalty. The penalty is depends on JOB STATUS, the details below illustrates the policy:

  • Job Status in ‘draft’ state> No penalty
  • Job Status in ‘Assigned’ state > No penalty
  • Job Status in ‘Accepted’ state > More than 24 Hours before the scheduled time – 5% from the Contract
  • Job Status in ‘Accepted’ state > Less than 24 Hours before the scheduled time – 15% from the Contract
  • Job Status in ‘IN-TRANSIT’ state > 25% from the Contract
  • Job Status in ‘CHECK-IN’ state > 35% from the Contract
  • Job Status in ‘COMPLETE’ state > No Cancellation (100% from the Contract)

9. How do I know that the job has been completed successfully?

After the job has been assigned sit back & relax our state of the art platform gives you real time updates from the time an engineer leaves his/her home to your job site, check in and tasks completion. You can be in touch with them through our messaging platform.

10. How do I update a job that was already created?

After successful login, follow the steps below.

  • Navigate through Main Menu (Left Top – ) > Job Management > Manage Job >
  • Click on find job in DRAFT OR ACTIVE OR ASSIGNED OR PROGRESS OR TODAY OR COMPLETED link to retrieve created jobs in based on Job status.
  • Click on Job Order number to retrieve further details of any Job.
  • Click on EDIT button on Right Top to update the Job and Click on SAVE on Right Top on edit screen.

11. How do we protect your privacy?

  • Access to the system features / data will be granted based on user type, Job status and assignment.
  • Privacy agreement supported by Privacy Act.

12. What are forms W9 and 1099 and why do we need them?

These forms are required by the federal governments to accurately report the payments.

13. What is Field Engineers job cancellation policy?

Job can be cancelled by business with penalty. The penalty is depends on JOB STATUS, the details below illustrates the policy:

  • Job Status in ‘draft’ state> No penalty
  • Job Status in ‘Assigned’ state > No penalty
  • Job Status in ‘Accepted’ state > More than 24 Hours before the scheduled time – 5% from the Contract
  • Job Status in ‘Accepted’ state > Less than 24 Hours before the scheduled time – 15% from the Contract
  • Job Status in ‘IN-TRANSIT’ state > 25% from the Contract
  • Job Status in ‘CHECK-IN’ state > 35% from the Contract

Job Status in ‘COMPLETE’ state > No Cancellation (100% from the Contract)

1. How do I Pay to Engineers?

Pay your Engineers on per hour/Fixed Cost/Per device basis, whichever you choose. Once you posted a job the money from your account will be deducted (based on the maximum hours and rate) and held in an escrow account. After the engineer completes the work you can approve the hours and based on your approval the money will be transferred to the engineers account and remaining balance for the work will be transferred to your account.

2. What is the process for dispute and dispute resolution?

Most of the disputes can be resolved by contacting the Engineer/Business. In case of unresolved dispute raise a ticket in our Help center and one of our representative will get in touch with you to resolve disputes.